My Map won't show icons

This topic contains 13 replies, has 3 voices, and was last updated by  Alex Rollin 7 years, 4 months ago.

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  • May 31, 2018 at 4:59 pm #432963

    Susan Dalton
    Expired Member
    Post count: 6

    Help! Our map (nationalsbd.com) is not showing the pins and our ads are showing as code. This just started recently and I am unsure how to fix it…How do I get the icons to show on my map again??

    May 31, 2018 at 7:05 pm #432983

    Alex Rollin
    Moderator
    Post count: 27815

    Hello, and welcome to the forum!

    Thanks for writing in about the issue. Did you recently dd any plugins or make any changes to the configuration?

    I see that you have GD Booster enabled. Try disabling that (inside the GD Booster settings -> Disable). Check to see if that brings the map back and let us know.

    You can also check to make sure you have not hidden listings from the map at : Geodirectory – Design – Map – Hide CPT and categories from the map

    After checking those things, and making sure WP and your plugins are up to date, if you still have the issue, please write back with WP Admin credentials in a private reply so we can take a look at the site settings.

    Thanks

    WordPress Credentials
    WP Admin Login URL:
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    June 1, 2018 at 7:11 pm #433161

    Susan Dalton
    Expired Member
    Post count: 6

    Thank you for the reply. I have not done any major changes, just kept up with plug in updates.
    I turned off the GD Booster and it was still happening.
    I also went to look at the map setting and nothing has been selected to hide.

    June 1, 2018 at 7:12 pm #433162

    Susan Dalton
    Expired Member
    Post count: 6
    This reply has been marked as private.
    June 2, 2018 at 2:15 am #433179

    Kor
    Moderator
    Post count: 16516

    Hi Susan,

    Please install the WP easy updates plugin https://wpeasyupdates.com/ for automatic updates. It looks like you’re using an older version of the location manager plugin. Could you please check?

    Thanks!

    June 13, 2018 at 6:53 pm #434880

    Susan Dalton
    Expired Member
    Post count: 6

    I installed WP Easy Updates and everything is updated, but still not functioning.

    June 13, 2018 at 8:26 pm #434900

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    only one cache plugin is needed, and if WP Super Cache is your choice then disable others and please setup WP Super Cache as shown in the following instructions here: https://wpgeodirectory.com/docs/useful-plugins/#super-cache

    June 13, 2018 at 9:24 pm #434910

    Susan Dalton
    Expired Member
    Post count: 6

    OK, I just enabled it today thinking it may help with the issue and loading lag. I don’t see that I have another…are you referring to the Booster? I disabled Super Cache until this is resolved and to remove it as a possible issue, but I will refer back to the link when/if I decide to set it up. We are close to closing down the business at this point because our whole marketing centered around the directory and it isn’t working so I may not need to even set it up…

    June 14, 2018 at 11:14 am #434964

    Alex Rollin
    Moderator
    Post count: 27815

    Yes, use either GD Booster or WP Super Cache, not both.

    Let us know how it goes.

    June 18, 2018 at 10:49 pm #435399

    Susan Dalton
    Expired Member
    Post count: 6

    I did and there was no change.

    June 19, 2018 at 9:25 am #435440

    Alex Rollin
    Moderator
    Post count: 27815

    Hello!

    There were tab characters trailing after some of the titles in the site.

    Once removed the map now loads.

    June 19, 2018 at 9:26 am #435442

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    June 20, 2018 at 3:16 pm #435688

    Susan Dalton
    Expired Member
    Post count: 6

    Thanks, I never would have thought that this would cause an issue. We do not import, but copy and paste excel fields so extra characters like spaces and tabs are not noticed. Appreciate the help!

    June 20, 2018 at 3:31 pm #435690

    Alex Rollin
    Moderator
    Post count: 27815

    Ah OK! Well, something to look out for next time.

    We recommend avoiding Excel for this listing data if possible, for future reference.

    https://wpgeodirectory.com/docs/core-export/#import

    You might consider contacting an Expert for advice about improving the workflow.

    https://geodirectoryexperts.com

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