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Ninja claim & contact forms not loading

This topic contains 12 replies, has 3 voices, and was last updated by  Alex Rollin 5 years, 6 months ago.

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  • May 25, 2019 at 12:45 pm #488872

    vivek
    Full Member
    Post count: 246

    Hi,

    I just noticed that after doing the updates on GD core and GD addons, my ninja forms for contact and claim are not loading anymore. there is an indicator on the blank page which seems to be showing loading, but the form does not appear.

    for claim (“Is this your business” button below the tabs) : https://yopune.com/compt_coaching/10405/text-toto-2505/

    for contact (“Send Enquiry Link below the tabs): https://yopune.com/compt_coaching/9854/agent-jacks-coaching-centre/

    I am using the widget GD>Ninja Forms for these.

    Do please check what may have broken.

    thanks,
    Vivek

    May 25, 2019 at 12:57 pm #488877

    Alex Rollin
    Moderator
    Post count: 27815

    I get a message that says please login.

    May 26, 2019 at 6:05 am #488957

    vivek
    Full Member
    Post count: 246
    This reply has been marked as private.
    May 26, 2019 at 7:47 am #488981

    Alex Rollin
    Moderator
    Post count: 27815

    Did you make a change to the form,to prevent access? How is that done?
    If you remove that, does the form work?

    May 26, 2019 at 2:28 pm #489031

    vivek
    Full Member
    Post count: 246

    Hi Alex, i dont think i made any change to prevent access to the form – where did you get that information?

    thanks, Vivek

    May 26, 2019 at 4:08 pm #489042

    Alex Rollin
    Moderator
    Post count: 27815

    I ask because the GD Contact Form is accessible by anon visitors by default. Try a default contact form, the GD Contact Form template in NF to see if that works.

    Your site is 503 and I cannot access.

    May 27, 2019 at 5:27 am #489106

    vivek
    Full Member
    Post count: 246

    Hi Alex,

    Pls see this : https://yopune.com/compt_coaching/10241/great-course-for-engineering/

    1. I tried to insert the Ninja forms contact and Claim themselves into the page using the NF shortcodes in the left sidebar – both forms show in the sidebar, so that means they are there and can be accessed

    2. Added widget for GD claim form (native, not NF) on the page (in the body, button “Claim Listing”) – this also opens the GD claim form as expected.

    3. Added the GD NF widget again in the right sidebar (button “Claim Form” this is still not loading the form, same as the “Is this your business” which is the same widget in a different position

    Does this suggest something wrong with the GD>Ninja Forms widget, if the forms themselves are showing on the page, thru shortcode?

    May 27, 2019 at 5:57 am #489107

    vivek
    Full Member
    Post count: 246

    Hi Alex- to your query about preventing access to contact form, i had set in the Ninja form >edit>settings>advanced>Restrictions>Require user to be logged in to view form>YES

    However, i turned that setting off, and tried again, still the form does not load for both logged in and anon users (now they dont see the message to login anymore, as expected)

    After checking this, I have turned on again the above setting to require login for showing form. I have had that setting from long ago, and the GD Widget and claim /contacts forms on Ninja were working fine until recently – i noticed this change around the time i updated GD and the addons a couple of days ago

    thanks,
    Vivek

    May 27, 2019 at 7:09 am #489112

    Kor
    Moderator
    Post count: 16516

    Hi Vivek,

    Thanks for your reply. I’m able to see a console error when the form is trying to load. Could you go through this conflict test and see if it helps? https://wpgeodirectory.com/docs-v2/faq/troubleshooting/#conflict-test

    May 27, 2019 at 8:18 am #489125

    vivek
    Full Member
    Post count: 246

    Thanks, Kor.
    Have already tried deactivating all non-GD plugins except ninja forms, but still the issue remains.

    May 27, 2019 at 9:27 am #489155

    Alex Rollin
    Moderator
    Post count: 27815

    These will not work:

    

    
[ninja_form id=5][ninja_form id=2]

    

    Only the GD Ninja Forms widget/element should be used if you are looking for the integration feature.
    

		
	
    


    

			
				

    

	
    

		May 27, 2019 at 9:36 am

		
		#489161

		
		
		
	
    


    


    

	
    

		
		
    vivek
    Full Member
    
		
		
     Post count: 246
    
	
    

	
    

		
		
    Yes, Alex, if you see teh page:
    
https://yopune.com/compt_coaching/10241/great-course-for-engineering/
    

    the NF shortcodes you have mentioned are used only in the left column to check if the correct NF forms are being accessed (only for testing). As these forms are visible using the NF shortcode, when the user is logged in (as per the setting in NF mentioend above)
    

    However the “Is this your business?” button in the body, as well as “Claim Form” button in the right sidebar, are both using the GD Ninjaform widget – yet the form is not loading
    

    This is why i was suspecting something may be broken in the widget integration
    

		
	
    


    

			
				

    

	
    

		May 27, 2019 at 9:57 am

		
		#489172

		
		
		
	
    


    


    

	
    

		
		
    Alex Rollin
    Moderator
    
		
		
     Post count: 27815
    
	
    

	
    

		
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