Ninja Forms Not Processing

This topic contains 14 replies, has 2 voices, and was last updated by  Alex Rollin 5 years, 5 months ago.

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  • May 16, 2019 at 8:55 pm #486951

    Will
    Full Member
    Post count: 79

    My ninja forms is not processing.. when you click the submit button it just says “Processing” and does nothing else. Have tried deactivation of several plugins to no avail.

    Example Url https://www.sellmyhouseforcash.company/places/united-states/mississippi-1/hattiesburg-1/cash-house-buyer/sell-my-house-fast-for-cash-5/

    May 16, 2019 at 8:57 pm #486954

    Will
    Full Member
    Post count: 79
    This reply has been marked as private.
    May 17, 2019 at 1:22 am #487005

    Alex Rollin
    Moderator
    Post count: 27815

    I’m getting an incorrect password error.
    There are some errors on the page. Once we can login we can see more. Please include FTP also.

    Thanks

    May 17, 2019 at 1:42 am #487006

    Will
    Full Member
    Post count: 79
    This reply has been marked as private.
    May 17, 2019 at 1:53 am #487007

    Will
    Full Member
    Post count: 79
    This reply has been marked as private.
    May 18, 2019 at 1:19 pm #487275

    Will
    Full Member
    Post count: 79

    Tried turning off various plugins and changed the server to php v 7.3 .. Any other ideas?

    May 18, 2019 at 5:29 pm #487294

    Alex Rollin
    Moderator
    Post count: 27815

    I’m unable to login. Please test the login yourself and repost the validated credentials together.

    “WordPress Administrator Account Credentials
    WP Admin Login URL:
    Username:
    Password:

    SFTP / FTP Credentials
    Host URL:
    Port:
    Username:
    Password: “

    May 18, 2019 at 5:54 pm #487299

    Will
    Full Member
    Post count: 79
    This reply has been marked as private.
    May 18, 2019 at 7:59 pm #487311

    Alex Rollin
    Moderator
    Post count: 27815

    Thanks,

    This looks like a plugin conflict.

    Please try disabling non-GD plugins (except NF) and see which one is injecting backbone and underscore JS. There are several errors in the console. I suspect the WP Editor but it might be another plugin, too.

    https://wpgeodirectory.com/docs-v2/faq/troubleshooting/#conflict-test

    May 18, 2019 at 11:03 pm #487328

    Will
    Full Member
    Post count: 79

    Okay I disabled everything not GEO… Nothing..still hanging up on the submit. Costing me big time on my biz..

    May 18, 2019 at 11:04 pm #487329

    Will
    Full Member
    Post count: 79
    This reply has been marked as private.
    May 18, 2019 at 11:45 pm #487333

    Will
    Full Member
    Post count: 79

    okay.. I have also switched themes and tried.. no luck

    May 19, 2019 at 12:08 am #487335

    Will
    Full Member
    Post count: 79
    This reply has been marked as private.
    May 19, 2019 at 12:57 am #487343

    Will
    Full Member
    Post count: 79

    Problem Resolved: Note This was a hosting issue. I have a vps and there was a ModSecurity rule triggered on your website. ModSecurity is an Apache module which works as a web application firewall. It blocks known exploits and provides protection from a range of attacks against web applications.
    It uses sets of rules to identify the threats, and these rules are triggered when the module discovers a match. ModSecurity has conflicts with some scripts and plugins which may result in false-positive blocks.

    Note: this also kept me from updating listing records!

    IF THIS HAPPENS TO YOU ASK YOUR HOSTING COMPANY TO WHITELIST RULES 212280 and 211650

    Thank you guys for trying to help me fix the issue. I found by researching Ninja Forms Forums that someone else had a similar problem and my hosting company figured out it was a apache firewall issue.

    May 19, 2019 at 2:06 pm #487414

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    About snippets, see: https://wpgeodirectory.com/docs-v2/faq/customizing/#snippets

    Glad you found a solution!

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