Not Billing Correctly

This topic contains 1 reply, has 2 voices, and was last updated by  Alex Rollin 7 years, 1 month ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • November 14, 2017 at 2:05 am #405150

    Keane Amdahl
    Expired Member
    Post count: 77

    I have my account setup with a free 90-day trial. When a customer registers, it marks them paid with a $0 invoice, but after the 90-day free trial ends and the customer actually gets billed via stripe, the invoice isn’t updating and it moves the customers lisiting back into draft status. How can this be fixed?

    – Keane

    November 14, 2017 at 5:42 am #405162

    Alex Rollin
    Moderator
    Post count: 27815

    Hello!

    How is the trial set up? Are you using a coupon, Active Days, or a different listing package?

    You can make a private reply with site url and admin credentials in case we need to take a look.

  • Author
    Posts
Viewing 2 posts - 1 through 2 (of 2 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount