Not Billing Correctly

This topic contains 1 reply, has 2 voices, and was last updated by Alex Rollin 6 years, 5 months ago.

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November 14, 2017 at 2:05 am #405150

Keane Amdahl
Expired Member

Post count: 77

I have my account setup with a free 90-day trial. When a customer registers, it marks them paid with a $0 invoice, but after the 90-day free trial ends and the customer actually gets billed via stripe, the invoice isn’t updating and it moves the customers lisiting back into draft status. How can this be fixed?

– Keane

November 14, 2017 at 5:42 am #405162

Alex Rollin
Moderator

Post count: 27815

Hello!

How is the trial set up? Are you using a coupon, Active Days, or a different listing package?

You can make a private reply with site url and admin credentials in case we need to take a look.
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