Places showing from other location

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September 23, 2019 at 4:44 pm #509789

Dave
Full Member

Post count: 205

Hi guys,

For some reason I have listings showing up from other cities on my archive / category pages.

For example, if I select ‘Manchester’ as my city, and then go to restaurants, I’m seeing restaurants from Leeds near the top (despite being around 50 miles away from Manchester) and even a restaurant from Hull (around 100 miles away) in 6th position.

https://rootstage.whatsonhub.com/places/category/restaurants/united-kingdom/greater-manchester/manchester/

Can you advise? Is there a default distance from the users selected location, that I can change in the settings somewhere?

Thanks,
Dave

September 23, 2019 at 9:06 pm #509854

Alex Rollin
Moderator

Post count: 27815

Hello,

Please make sure you are running the latest versions of all GD addons and core. If that doesn’t fix the issue, please share WP Admin credentials in a private reply so we can take a look at the settings.

September 23, 2019 at 10:16 pm #509876

Dave
Full Member

Post count: 205

Hi Alex,

Thank you. Over been meaning to ask actually…

I get notified from my server that there are updates available. When I first login to my WP admin, there’s a notification on my plugins to say there are updates available too but when I go to the plugins page to update them, the option to update them disappears. Would you know anything about what might be causing that?

Thanks
Dave

September 24, 2019 at 8:50 am #509934

Dave
Full Member

Post count: 205

Ok, I think I’ve worked it out actually. Does WP Easy Updates just keep all the GD plugins up to date automatically?

September 24, 2019 at 1:17 pm #509976

Alex Rollin
Moderator

Post count: 27815

WP Easy Updates facilitates the licensing and updates. You still have to press ‘update’, it does not have a setting to do that automatically.

September 24, 2019 at 1:33 pm #509985

Dave
Full Member

Post count: 205

I understand. The core plugin is currently up to date (20.0.0.67) but most of the addons are not latest versions and there’s no option to update.

Do you know why the option to click ‘update’ disappears when I go into my plugins list?

Thanks,
Dave

September 24, 2019 at 2:17 pm #509996

Dave
Full Member

Post count: 205

This reply has been marked as private.

September 24, 2019 at 6:09 pm #510039

Alex Rollin
Moderator

Post count: 27815

I see, yes. Please try the solution described here:
https://wpgeodirectory.com/docs-v2/faq/troubleshooting/#missing

September 24, 2019 at 6:09 pm #510042

Alex Rollin
Moderator

Post count: 27815

This reply has been marked as private.

September 24, 2019 at 6:19 pm #510047

Dave
Full Member

Post count: 205

This reply has been marked as private.

September 25, 2019 at 4:04 pm #510202

Dave
Full Member

Post count: 205

Hi, can you let me know when you’ve been able to put that code into place for me?

Also, going back to the original issue, are you able to explore why places and events are showing from other locations?

i.e. Manchester listings showing in Hull

Thanks,
Dave

September 25, 2019 at 5:11 pm #510227

Naveen Giri
Moderator

Post count: 1559

Hi DAVID,

I am not able to connect FTP with given details. are you sure these are valid details?
not found any issue with plugin settings yet. please provide valid FTP details. meanwhile we are checking it.

Thanks

September 25, 2019 at 5:31 pm #510234

Dave
Full Member

Post count: 205

This reply has been marked as private.

September 25, 2019 at 5:47 pm #510243

Naveen Giri
Moderator

Post count: 1559

Hi DAVID,

Thanks for sending valid details. i have updated code on your site and plugins showing updates now.
Please update the addons and let us know if the issue is still exist.

September 25, 2019 at 7:07 pm #510256

Dave
Full Member

Post count: 205

Brilliant! Thanks for your help guys, that seems to have fixed the problem!
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