Plugin issue with theme

This topic contains 11 replies, has 3 voices, and was last updated by  Alex Rollin 5 years, 8 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • July 23, 2019 at 8:44 am #499060

    Hui Ling Tan
    Full Member
    Post count: 349

    I have a jupiter theme. I’m receiving an email and the site is broken.
    Please help to fix the issue.
    This is the email
    Error Details
    =============
    An error of type E_ERROR was caused in line 17 of the file /home/thefoodl/public_html/wp-content/plugins/geodir_ajax_duplicate_alert/includes/class-ajax-duplicate-alert-defaults.php. Error message: Class ‘GeoDir_Defaults’ not found

    The second email:
    Error Details
    =============

    July 23, 2019 at 8:58 am #499063

    Kor
    Moderator
    Post count: 16516

    Hi Hui Ling Tan,

    Thanks for your post. Could you login to your server using FTP and rename the “geodir_ajax_duplicate_alert” plugin folder? Then, share both WP and FTP access here in private reply and we’ll check what’s going on.

    Thanks!

    July 23, 2019 at 9:37 am #499072

    Hui Ling Tan
    Full Member
    Post count: 349
    This reply has been marked as private.
    July 23, 2019 at 9:38 am #499073

    Hui Ling Tan
    Full Member
    Post count: 349
    This reply has been marked as private.
    July 23, 2019 at 10:12 am #499081

    Hui Ling Tan
    Full Member
    Post count: 349
    This reply has been marked as private.
    July 23, 2019 at 10:18 am #499083

    Hui Ling Tan
    Full Member
    Post count: 349

    Now I’ve got this error
    The site is experiencing technical difficulties.

    Fatal error: Uncaught Error: Class ‘Devbees\BeesLog\logger’ not found in /home/thefoodl/public_html/wp-content/themes/jupiter/framework/helpers/survey-management.php:38
    Stack trace:
    #0 /home/thefoodl/public_html/wp-content/themes/jupiter/framework/helpers/survey-management.php(431): mk_survey_management->__construct()
    #1 /home/thefoodl/public_html/wp-content/themes/jupiter/functions.php(238): include_once(‘/home/thefoodl/…’)
    #2 /home/thefoodl/public_html/wp-content/themes/jupiter/functions.php(26): Theme->helpers()
    #3 /home/thefoodl/public_html/wp-content/themes/jupiter/functions.php(5): Theme->init(Array)
    #4 /home/thefoodl/public_html/wp-settings.php(499): include(‘/home/thefoodl/…’)
    #5 /home/thefoodl/public_html/wp-config.php(90): require_once(‘/home/thefoodl/…’)
    #6 /home/thefoodl/public_html/wp-load.php(37): require_once(‘/home/thefoodl/…’)
    #7 /home/thefoodl/public_html/wp-blog-header.php(13): require_once(‘/home/thefoodl/…’)
    #8 /home/thefoodl/public_html/index.php(17): require(‘/home/thefoodl/…’)
    #9 {main} in /home/thefoodl/public_html/wp-content/themes/jupiter/framework/helpers/survey-management.php on line 38

    July 23, 2019 at 6:55 pm #499196

    Alex Rollin
    Moderator
    Post count: 27815

    Please contact the theme author. That does not look related to GeoDirectory.

    July 24, 2019 at 1:06 am #499297

    Hui Ling Tan
    Full Member
    Post count: 349

    No it started with an error regarding the advanced search plugin, then the ajax duplicate plugin and finally this message.

    July 24, 2019 at 2:38 am #499300

    Alex Rollin
    Moderator
    Post count: 27815

    Have you already deactivated those by FTP?

    July 24, 2019 at 6:05 am #499310

    Hui Ling Tan
    Full Member
    Post count: 349

    Yes, I tried to deactivate the plugin.

    July 25, 2019 at 2:04 am #499486

    Hui Ling Tan
    Full Member
    Post count: 349

    BTW, can you check why I get this error?
    Thanks
    Error Details
    =============
    An error of type E_PARSE was caused in line 259 of the file /home/thefoodl/public_html/wp-content/plugins/geodir_advance_search_filters/includes/class-geodir-adv-search-query.php. Error message: syntax error, unexpected ‘if’ (T_IF), expecting ‘,’ or ‘;’

    July 25, 2019 at 5:29 pm #499606

    Alex Rollin
    Moderator
    Post count: 27815

    Thanks for reporting, the developers have reviewed it.

    If you run into any functionality issues let us know.

  • Author
    Posts
Viewing 12 posts - 1 through 12 (of 12 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount