Plugin Licenses Not Recognized For New Update

This topic contains 5 replies, has 2 voices, and was last updated by  Stiofan O’Connor 4 years, 10 months ago.

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  • #531040

    Jeffrey Henry
    Expired Member
    Post count: 5

    I’m getting a Update Failed: ( more info ) – Download failed. Unauthorized

    error when I try to update all my plugins. The license area is green but will not let me re-enter the license key. It only allows deactivate. Is there a way to reset all my license keys, or do I have to reinstall all of the plugins. And if I do have to reinstall them, will I lose any of the data or configuration I have completed so far?

    FYI – My licenses are not expired! 🙂

    JH

    #531046

    Jeffrey Henry
    Expired Member
    Post count: 5

    FYI – I just tried deleting all of the plugins and reinstalling them after a site backup, and I’m still getting the same thing when I try to update.

    Thanks!

    #531049

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Jeffrey,

    You should never have to re-install any plugins, the licenses are usually able to be deactivated and then activated with new licenses.

    Alternatively, we are about to release a plugin that is designed to resolve these issues, if you would like to try you can install this plugin manually
    http://ayecode.io/ayecode-connect.zip
    Then go to Dashboard > AyeCode Connect.

    once connected the plugin will auto sync your licences.

    Stiofan

    #531059

    Jeffrey Henry
    Expired Member
    Post count: 5

    Yes- that was my thought too. Thanks for the heads up on the new plugin. I will give it a whirl. If that doesn’t work can the current licenses be deleted from the DB?

    #531071

    Jeffrey Henry
    Expired Member
    Post count: 5

    This worked! I had to manually delete the plugins via FTP, but then reinstalled them after connecting the ayecode plugin and they activated just fine!

    Nice little plugin!

    jh

    #531085

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Thanks for the feedback 🙂

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