Plugin Licenses Not Recognized For New Update

This topic contains 5 replies, has 2 voices, and was last updated by  Stiofan O’Connor 4 years, 8 months ago.

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  • February 18, 2020 at 6:11 pm #531040

    Jeffrey Henry
    Expired Member
    Post count: 5

    I’m getting a Update Failed: ( more info ) – Download failed. Unauthorized

    error when I try to update all my plugins. The license area is green but will not let me re-enter the license key. It only allows deactivate. Is there a way to reset all my license keys, or do I have to reinstall all of the plugins. And if I do have to reinstall them, will I lose any of the data or configuration I have completed so far?

    FYI – My licenses are not expired! 🙂

    JH

    February 18, 2020 at 6:39 pm #531046

    Jeffrey Henry
    Expired Member
    Post count: 5

    FYI – I just tried deleting all of the plugins and reinstalling them after a site backup, and I’m still getting the same thing when I try to update.

    Thanks!

    February 18, 2020 at 7:09 pm #531049

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Jeffrey,

    You should never have to re-install any plugins, the licenses are usually able to be deactivated and then activated with new licenses.

    Alternatively, we are about to release a plugin that is designed to resolve these issues, if you would like to try you can install this plugin manually
    http://ayecode.io/ayecode-connect.zip
    Then go to Dashboard > AyeCode Connect.

    once connected the plugin will auto sync your licences.

    Stiofan

    February 18, 2020 at 8:12 pm #531059

    Jeffrey Henry
    Expired Member
    Post count: 5

    Yes- that was my thought too. Thanks for the heads up on the new plugin. I will give it a whirl. If that doesn’t work can the current licenses be deleted from the DB?

    February 18, 2020 at 8:54 pm #531071

    Jeffrey Henry
    Expired Member
    Post count: 5

    This worked! I had to manually delete the plugins via FTP, but then reinstalled them after connecting the ayecode plugin and they activated just fine!

    Nice little plugin!

    jh

    February 18, 2020 at 11:21 pm #531085

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Thanks for the feedback 🙂

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