Plugin update failed

This topic contains 5 replies, has 2 voices, and was last updated by  Laura Willoughby 7 years, 11 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • #325600

    Laura Willoughby
    Expired Member
    Post count: 13

    Hi,

    I keep getting this error message when trying to update the main plugin:

    Update Failed: The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions.

    I can update everything else (addons, other plugins, WP itself) fine, and our tech expert had a look and couldn’t find anything unusual about the permissions. Could you take a look please? I’ll send details in next post.

    Thanks,
    Laura

    #325601

    Laura Willoughby
    Expired Member
    Post count: 13
    This reply has been marked as private.
    #325673

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Laura,

    It looks like at some point someone has uploaded our dev version from github, most likely via ftp, i guess it is a file owner permission rather than a file permissions problem. If you can’t fix it please provide FTP info and i will see if there is anything i can do or at least narrow down the problem.

    Thanks,

    Stiofan

    #325674

    Stiofan O’Connor
    Site Admin
    Post count: 22956
    #326559

    Laura Willoughby
    Expired Member
    Post count: 13
    This reply has been marked as private.
    #337894

    Laura Willoughby
    Expired Member
    Post count: 13

    Hi,

    Happy new year! Has anyone had time to look at this issue please? As I said earlier, we’ve not downloaded anything from GitHub, unless you did something when you fixed one of our earlier problems?
    Cheers,
    Laura

Viewing 6 posts - 1 through 6 (of 6 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount