Plugin update failed

This topic contains 5 replies, has 2 voices, and was last updated by  Laura Willoughby 7 years, 4 months ago.

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  • December 16, 2016 at 12:04 pm #325600

    Laura Willoughby
    Expired Member
    Post count: 13

    Hi,

    I keep getting this error message when trying to update the main plugin:

    Update Failed: The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions.

    I can update everything else (addons, other plugins, WP itself) fine, and our tech expert had a look and couldn’t find anything unusual about the permissions. Could you take a look please? I’ll send details in next post.

    Thanks,
    Laura

    December 16, 2016 at 12:07 pm #325601

    Laura Willoughby
    Expired Member
    Post count: 13
    This reply has been marked as private.
    December 16, 2016 at 3:01 pm #325673

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Laura,

    It looks like at some point someone has uploaded our dev version from github, most likely via ftp, i guess it is a file owner permission rather than a file permissions problem. If you can’t fix it please provide FTP info and i will see if there is anything i can do or at least narrow down the problem.

    Thanks,

    Stiofan

    December 16, 2016 at 3:02 pm #325674

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    This also might be worth a try: https://en-gb.wordpress.org/plugins/easy-theme-and-plugin-upgrades/

    Stiofan

    December 18, 2016 at 2:25 pm #326559

    Laura Willoughby
    Expired Member
    Post count: 13
    This reply has been marked as private.
    January 6, 2017 at 10:55 am #337894

    Laura Willoughby
    Expired Member
    Post count: 13

    Hi,

    Happy new year! Has anyone had time to look at this issue please? As I said earlier, we’ve not downloaded anything from GitHub, unless you did something when you fixed one of our earlier problems?
    Cheers,
    Laura

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