Plugin update failure

This topic contains 22 replies, has 6 voices, and was last updated by  Paolo 8 years, 3 months ago.

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  • January 27, 2016 at 12:10 pm #112263

    tkh2015
    Expired Member
    Post count: 147

    There was a plugin update. I tried to update the 18 plugins.
    That failed.
    My website is showing, but when one clicks on the the listing (photo or link), instead of linking to the post, a 404 error is showing. All content is in the admin. It should not lead to the 404 error page.
    The GeoDirectory Framework (version 1.2.4 installed. Update to 1.2.5.) also needs to be updated.
    Can you assist? Thanks.

    January 27, 2016 at 6:41 pm #112533

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    make sure you have the “old licence key” in GeoDirectory >> Auto Updates.

    You find it here: https://wpgeodirectory.com/support/members/tkh2015/

    Try again to update both add-ons and themes.

    If this isn’t the problem, please provide admin credentials and a link to your website and we will check.

    Thanks

    January 28, 2016 at 6:12 pm #113031

    tkh2015
    Expired Member
    Post count: 147
    This reply has been marked as private.
    January 28, 2016 at 7:42 pm #113094

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    the link is missing?

    Let us know,

    Thanks

    January 28, 2016 at 8:08 pm #113141

    tkh2015
    Expired Member
    Post count: 147
    This reply has been marked as private.
    January 28, 2016 at 11:24 pm #113289

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    credentials provided are non admin.

    Let us know,

    Thanks

    January 29, 2016 at 1:17 am #113311

    tkh2015
    Expired Member
    Post count: 147
    This reply has been marked as private.
    January 29, 2016 at 4:54 pm #113669

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    I’ve just changed your credentials in GeoDirectory >> Auto Updates with one of my test users and it worked.

    I belive you didn’t have the correct licence key in it.

    Now the GeoDirectory >> “Auto Updates / Licencing” screen is updated to the new system and you can add the new licence keys for each individual add-on that you can find here: https://wpgeodirectory.com/support/members/tkh2015/

    For the theme instead it must enetered in Appearance >> Theme Licence,

    Make sure to do it right away.

    Thank you

    January 29, 2016 at 5:09 pm #113702

    tkh2015
    Expired Member
    Post count: 147
    This reply has been marked as private.
    January 29, 2016 at 5:11 pm #113705

    Paolo
    Site Admin
    Post count: 31206

    Now the GeoDirectory >> “Auto Updates / Licencing” screen is updated to the new system and you can add the new licence keys for each individual add-on that you can find here: https://wpgeodirectory.com/support/members/tkh2015/

    What is not clear about it?

    January 29, 2016 at 5:13 pm #113709

    tkh2015
    Expired Member
    Post count: 147
    This reply has been marked as private.
    January 29, 2016 at 5:17 pm #113739

    Paolo
    Site Admin
    Post count: 31206
    This reply has been marked as private.
    January 29, 2016 at 6:26 pm #113792

    tkh2015
    Expired Member
    Post count: 147
    This reply has been marked as private.
    January 29, 2016 at 6:37 pm #113796

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    you need to click on the key icon to get the new licence for each product.

    It is a different key for each add-on or theme.

    Please see image attached.

    Forget about the old licence key, that is only needed if you haven’t updated to the new system yet.

    it will work for few more weeks only.

    Thanks

    February 3, 2016 at 9:14 pm #116659

    alex91ch
    Expired Member
    Post count: 1

    I’m having the same issue and can’t figure it out.

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