Protocols and Security

This topic contains 4 replies, has 3 voices, and was last updated by  msgliniewicz 8 years, 5 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • December 18, 2015 at 4:55 pm #64411

    msgliniewicz
    Buyer
    Post count: 164

    Starting to run into an issue with search, and I am sure its NOT an issue with the software but, i need to ask so I can understand what I need to troubleshoot.

    As more and more companies are locking down their networks, some of my clients are not able to use the search function within geodirectory?

    I can search just fine from home and Starbucks, but the bigger private networks will not return any results.

    What port, protocol “could they be blocking” that is not allowing the search function to work?

    I say port or protocol because the users can get to the website, log in, post updates etc, but search won’t work?

    Thanks for the help.

    December 18, 2015 at 5:00 pm #64415

    Jeff
    Buyer
    Post count: 188

    It’s interesting. A search starts with a FORM like any other, and does a POST to send the data to another page on the site, which then does a database search, and finally returns the results.

    All of that (unless GD does something odd), is 100% standard web development practices that shouldn’t be blocked.

    The only thing is GD’s potential reliance on the users location being determined. That could be blocked or hidden, but since it’s possible any user would say “No” to using their location, it shouldn’t prevent searches.

    Can you clarify what happens? They just a get “no results for that search” type of message?

    December 18, 2015 at 5:32 pm #64424

    msgliniewicz
    Buyer
    Post count: 164

    So, my users do not get a popup asking to be geo located and when I tried a search yesterday, I did a change location and selected a known city with a known business.

    No results were returned.

    I have one client who’s pop is out of state and yet, even when we changed location, search did not work?

    I do not know if search feature of ajex used a protocol which could be block, (thus my question) and kind of figured everything else was a standard development.

    I am going to run over to a clients office ether later today or early next week and dig for info?

    To be clear, it does not prevent searches, but no results are returned.

    is there a tool to track a users pop of if Geo location is being blocked?

    December 18, 2015 at 6:55 pm #64442

    Paolo
    Site Admin
    Post count: 31206

    HI,

    are you sure that they are not locked in a location already from that device? (they shared their location and saved it)

    In that case it will not ask for GeoLocation and if they searchv for something outside of their location it won’t work…

    You could try by clearing their Browser GeoLocation options: https://wpgeodirectory.com/docs/faqs/how-can-i-clear-geo-location-settings/

    PHP Sessions can’t be blocked client side. They are handled on your server and the client can’t do anything to block them…

    What they could restrict, is access to the Google Maps API or google in general. In that case there wouldn’t be anything that we could do.

    Let us know,

    Thanks

    December 19, 2015 at 1:14 am #64477

    msgliniewicz
    Buyer
    Post count: 164

    Thanks Palo,

    I am some adjustments to search prior to this post and had turned off the ask to be geo located.

    I am going down to one of the locations I am having issues with and run from test from the location.

    The Google Map API was working ok on the main page map, pretty sure that is not an issue.

    I will run some test and follow up with this soon. Thank you

  • Author
    Posts
Viewing 5 posts - 1 through 5 (of 5 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket