Random Input in Billing Information

This topic contains 6 replies, has 3 voices, and was last updated by  Kiran 7 years, 1 month ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • February 27, 2018 at 2:28 pm #419525

    Cheryl Johns
    Expired Member
    Post count: 156

    On my site, once you go to Checkout it shows the Billing Details form. As standard, this seems to be full of random letters, numbers and symbols (picture attached). Is there a way to change this as it just looks odd and means whoever is completing the form has to delete the random inputs that are already there to enter their own.

    Is there a way to a) clear the data so the forms are blank when they are presented to the user, or b) crib the information that they have entered from their listing on the previous page (name, address, contact number etc).

    I have looked on the invoicing plugin and settings but cannot see a way to change this either way.

    Thanks

    February 27, 2018 at 2:47 pm #419537

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    have you tried clearing your browser cache?

    If you’d like us to take a look, please send over a URL.

    February 27, 2018 at 4:35 pm #419575

    Cheryl Johns
    Expired Member
    Post count: 156

    Hi Alex,

    Yes i’ve cleared my browsing history, cache and auto-fill data and it still shows the same, and on my laptop as well.

    This is the URL of the site for the initial stage of a listing (obviously this has to be created before it will allow for the billing details to be shown/ inputted) if you wanted to do a test run see what shows your end: https://www.liverylist.co.uk/add-your-yard/?listing_type=gd_place

    Thanks

    February 28, 2018 at 6:55 am #419664

    Alex Rollin
    Moderator
    Post count: 27815

    We would be happy to take a look at your settings to see if we can find the problem.

    Please be sure to have completed all the steps for configuration, and do check to see that your plugins are all up to date.

    https://wpgeodirectory.com/docs/installing-addons/#updates

    To allow us to examine the site, please create a private reply and include all the information listed below so we can make a complete diagnosis.

    Add listing URL where we can see the issue:

    WordPress Credentials
    WP Admin Login URL:
    WP Admin Username:
    WP Admin Password:

    FTP Credentials
    FTP Host:
    FTP Port:
    FTP User:
    FTP Password:

    February 28, 2018 at 8:05 am #419668

    Kiran
    Moderator
    Post count: 7069

    Hello,

    On my site, once you go to Checkout it shows the Billing Details form. As standard, this seems to be full of random letters, numbers and symbols (picture attached). Is there a way to change this as it just looks odd and means whoever is completing the form has to delete the random inputs that are already there to enter their own.

    When you go to checkout page the billing details will be filled with billing details used in previous checkout.

    Let me explain with example:
    – I added listing and it takes me to checkout page
    – Entered “First Name” = Test & “Last Name” = User
    – Completed checkout page
    – Again added another listing and it takes me to checkout page
    – Now on checkout page the first name & last name will be auto filled from previous values “Test” & “User”

    The default billing details updated on every checkout completion.

    Thanks,
    Kiran

    February 28, 2018 at 9:45 am #419671

    Cheryl Johns
    Expired Member
    Post count: 156

    Ok so not all users see the same as me? Just I cleared all my checkout details from my history etc and it still shows the same (and I’ve never entered random text in fields before on mine or anny other sites so am unsure of the source!).

    So basically if you were to view it as a third party user it just comes up with blank fields, or fields you’ve already completed with your own details- not the same nonsense i see?

    Thanks

    February 28, 2018 at 9:58 am #419673

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
  • Author
    Posts
Viewing 7 posts - 1 through 7 (of 7 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount