Ratings widget doesn't show correct average

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: ratings

Author

Posts
July 23, 2014 at 10:12 am #9548

Vikas
Full Member

Post count: 1128

Yes i am looking into it.

July 29, 2014 at 2:46 pm #10234

Greg Mount
Free User

Post count: 82

Any movement on this? We couldn’t hold back other work any longer, so the staging environment has been updated.

July 29, 2014 at 3:22 pm #10239

Stiofan O’Connor
Site Admin

Post count: 22956

Hi Greg,

If the issue is what i think it is then we should be able to add a tool to fix it in the next version. I will add this as a task for vikas.

Thanks,

Stiofan

August 6, 2014 at 4:45 pm #11173

Paolo
Site Admin

Post count: 31206

HI Greg,

I see at that URL that the average is now correct. Can you confirm this has been fixed on your website and may I set this topic as resolved?

Let us know,

August 6, 2014 at 7:38 pm #11205

Greg Mount
Free User

Post count: 82

Hi Paolo,

Thanks for following up. No, this issue was not resolved. As you can see from the thread, all I ever heard from Vikas is that he’s working on it. After a week I assumed the issue was abandoned and manually adjusted the incorrect data myself from within the database.

I have no idea if the cause was ever found or if the tool Stiofan mentioned was ever built. If you need to clean up the queue, feel free to mark this as resolved and I’ll open a new ticket if the issue comes up again.

Cheers,
Greg

August 6, 2014 at 7:52 pm #11206

Greg Mount
Free User

Post count: 82

As a follow up, part of the issue was that I applied some custom styling to the star rating widget on the listing comment form. This is because we noticed that visitors were posting reviews but not applying a rating, so we added some custom style to make the stars stand out more. Because of this issue, I removed the custom styling. It would be great if the star widget could stand out a little more, as I think people are missing it.

August 6, 2014 at 8:40 pm #11214

Paolo
Site Admin

Post count: 31206

Hi Greg,

no I don’t need to clean up any queue.

I wanted to know if this problem received follow up from us or if you had to fix it on your own.

Thanks for letting me know. I’ll make sure this doesn’t happen again.

August 7, 2014 at 10:01 am #11285

Greg Mount
Free User

Post count: 82

Looks like the issue is still active. The following listing has two reviews but shows a count of 0:

http://torontomindbody.org/places/yoga-studios/gentle-beginnings-yoga-and-wellness/#reviews

And this listing shows a count of 5 reviews but actually has 6:

http://torontomindbody.org/places/yoga-studios/lila-yoga-studio/#reviews

In both cases, the reviews with no rating are not included in the count.

August 7, 2014 at 11:30 am #11289

Stiofan O’Connor
Site Admin

Post count: 22956

Just FYI, comments with no rating are not counted as reviews also replies are not counted as reviews.

Thanks,

Stiofan

August 9, 2014 at 7:43 am #11467

Greg Mount
Free User

Post count: 82

@stiofan Not counting replies makes total sense, but a review without a rating is still a review and should be counted. Take a look at the attached screenshot. It shows a title saying the listing has 0 reviews immediately followed by a review for that listing. Huh? To end users, this just looks like a bug.

I see two possible solutions: count reviews and ratings separately or make the rating field mandatory. Either way will provide an accurate review count and average rating divisor.

August 9, 2014 at 10:16 am #11474

Stiofan O’Connor
Site Admin

Post count: 22956

Hi Greg,

The idea is people can leave reviews and comments, we are only counting ones with rating as a review. It might be a case that someone might want to leave a comment saying “BTW there is a special offer on here running till xxx”

We would prefer to keep it this way, we could even do a separate widget for recent comments etc.

I appreciate your feedback and if you have further suggestions let me know.

Thanks,

Stiofan
Author

Posts