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Ratings widget doesn't show correct average

This topic contains 25 replies, has 5 voices, and was last updated by  Stiofan O’Connor 9 years, 8 months ago.

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  • July 17, 2014 at 6:38 pm #8870

    Greg Mount
    Free User
    Post count: 82

    The attached screenshot is the output of a place listing with 6 ratings. Five of the ratings are 5 stars and one is 4 stars. The rating summary in the sidebar says, “5.2 / 5 based on 6 reviews”. All caches have been cleared and the site is running the latest version of GD and all extension plugins. You can view the listing here:

    http://torontomindbody.org/places/yoga-studios/tamara-verma-tripura/

    July 17, 2014 at 6:44 pm #8872

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Greg,

    I am just finishing for the night but i will flag this for vikas to look at (he is next on shift)

    That is a strange one, says 6 reviews but i count 8, looks like somehow the review count has been messed up, i think we wrote a function to fix that, hopefully vikas has it handy.

    Can you please provide:
    wp-admin login
    cpanel or FTP and DB access.

    Nice looking site BTW 🙂

    Thanks,

    Stiofan

    July 17, 2014 at 7:47 pm #8883

    Greg Mount
    Free User
    Post count: 82
    This reply has been marked as private.
    July 18, 2014 at 10:48 am #8962

    Vikas
    Full Member
    Post count: 1128

    Hi,
    I need ftp and db access of this staging server.

    Thanks

    July 18, 2014 at 12:53 pm #8968

    Greg Mount
    Free User
    Post count: 82
    This reply has been marked as private.
    July 18, 2014 at 1:15 pm #8971

    Vikas
    Full Member
    Post count: 1128
    This reply has been marked as private.
    July 18, 2014 at 1:21 pm #8974

    Greg Mount
    Free User
    Post count: 82

    Just noticed another related issue: go to torontomindbody.org, select any place or event listing, go to the reviews tab and hover just to the left of the 5-start input field. It’s possible to give a 6 out of 5 rating! WTF?

    July 18, 2014 at 2:00 pm #8982

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    That issue seems to be related to CSS and your CSS changes, i have fixed the JS so that this can not happen in future, it will be in the version released later today

    If you need the fix now in geodirectory-assetsjsjRating.jquery.js line 200

    Please change from

    return note;

    to:

    

    if(note>opts.rateMax){note = opts.rateMax;}
return note;
    

    Thanks,
    

    Stiofan
    

		
	
    


    

			
				

    

	
    

		July 19, 2014 at 12:46 am

		
		#9047

		
		
		
	
    


    


    

	
    

		
		
    purpleedge
    Expired Member
    
		
		
     Post count: 539
    
	
    

	
    

		
		
    Cool! That’s for people who “give 120%” 🙂
    

    (Might be an Ozzie thing, our sports people often claim to have given over 100% during a game ??)
    

		
	
    


    

			
				

    

	
    

		July 19, 2014 at 1:52 pm

		
		#9098

		
		
		
	
    


    


    

	
    

		
		
    Stiofan O’Connor
    Site Admin
    
		
		
     Post count: 22956
    
	
    

	
    

		
		
    Vikas has still not received details to be able to check?
    

    Stiofan
    

		
	
    


    

			
				

    

	
    

		July 19, 2014 at 4:23 pm

		
		#9124

		
		
		
	
    


    


    

	
    

		
		
    Greg Mount
    Free User
    
		
		
     Post count: 82
    
	
    

	
    

		
		
    Out of town until Monday. Will follow up then.
    

		
	
    


    

			
				

    

	
    

		July 19, 2014 at 4:33 pm

		
		#9128

		
		
		
	
    


    


    

	
    

		
		
    Stiofan O’Connor
    Site Admin
    
		
		
     Post count: 22956
    
	
    

	
    

		
		
    Thanks for the update.
    

    Stiofan
    

		
	
    


    

			
				

    

	
    

		July 21, 2014 at 5:32 pm

		
		#9264

		
		
		
	
    


    


    

	
    

		
		
    Greg Mount
    Free User
    
		
		
     Post count: 82
    
	
    

	
    

		
		This reply has been marked as private.
		
	
    


    

			
				

    

	
    

		July 22, 2014 at 5:47 am

		
		#9334

		
		
		
	
    


    


    

	
    

		
		
    Greg Mount
    Free User
    
		
		
     Post count: 82
    
	
    

	
    

		
		
    Here’s another weird one: http://torontomindbody.org/places/yoga-studios/lila-yoga-studio/
    

    Sidebar shows a rating of 5.5 / 5 based on 2 reviews, however there are actually 5 reviews, three of which have star ratings.
    

		
	
    


    

			
				

    

	
    

		July 22, 2014 at 10:13 pm

		
		#9492

		
		
		
	
    


    


    

	
    

		
		
    Greg Mount
    Free User
    
		
		
     Post count: 82
    
	
    

	
    

		
		This reply has been marked as private.
		
	
    


    

			
		
	
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