Refund for annual billing….

This topic contains 9 replies, has 3 voices, and was last updated by  Paolo 5 years, 2 months ago.

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  • December 1, 2019 at 5:31 pm #519387

    Mary Kendall
    Lifetime Member
    Post count: 9

    I purchased the lifetime membership for both the invoicing and GeoDirectory memberships. I thought that would override the annual billing but it did not. I need to cancel those and get a refund for the $119.40 and $45.00 I was billed for the annual subscriptions. Thank you.

    December 2, 2019 at 5:40 am #519446

    Kor
    Moderator
    Post count: 16516

    Hi Mary Kendall,

    Thanks for your post. @stiofan will look into this asap!

    Thanks!

    December 2, 2019 at 6:56 pm #519580

    Paolo
    Site Admin
    Post count: 31206

    Hi Mary,

    I could only find the renewal for GeoDirectory and refunded it. The Invoicing plugin didn’t renew since Dec 1st 2018. If you have different information, please share the transaction ID for the Invoicing renewal and I’ll investigate.

    Thanks!

    December 2, 2019 at 6:57 pm #519581

    Paolo
    Site Admin
    Post count: 31206
    This reply has been marked as private.
    December 3, 2019 at 1:37 am #519622

    Mary Kendall
    Lifetime Member
    Post count: 9

    Have the charges for $119.40 and $45 been refunded to my credit card?

    December 3, 2019 at 2:05 am #519625

    Paolo
    Site Admin
    Post count: 31206

    I refunded the 119.40, not the 45 because I can’t find that transaction. You canceled the subscription on Oct 31st so it didn’t automatically renew. As I said in my previous reply: If you have different information, please share the transaction ID for the Invoicing renewal and I’ll investigate.

    Thank you

    December 3, 2019 at 2:17 am #519631

    Mary Kendall
    Lifetime Member
    Post count: 9
    This reply has been marked as private.
    December 3, 2019 at 2:31 am #519637

    Paolo
    Site Admin
    Post count: 31206

    I couldn’t find it because it was for UsersWP. I issued a Refund now.
    Thanks

    December 6, 2019 at 2:55 am #520207

    Mary Kendall
    Lifetime Member
    Post count: 9

    The refund for the $45 charge is still not showing on my credit card account. Please let me know the status. The charge for $119.40 has been credited.

    December 6, 2019 at 3:30 pm #520292

    Paolo
    Site Admin
    Post count: 31206

    Sorry about that Mary, the refund was issued on our system, but it wasn’t initiated on Stripe.com. We had to go and do it manually now. You should get it within a few days.

    Sorry for the inconvenience,

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