Refund within 30 days

This topic contains 9 replies, has 2 voices, and was last updated by  Stiofan O’Connor 7 years, 1 month ago.

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  • #369101

    Hector Diaz
    Free User
    Post count: 4

    Hi there,
    I am looking for assistance in regard to a refund of purchase within 30 days. I have tried to contact you several times but not sure how to proceed from this point as I have not received any response yet. Thanks

    Hector D.

    #369113

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Hector,

    I see your contact form from a few minutes ago.
    May i know what the problem is and if there is anything we can do to help?

    Thanks,

    Stiofan

    #369135

    Hector Diaz
    Free User
    Post count: 4

    Just looking to get be refunded at this time. I was trying different options and found something better suited for my needs.
    Thank you for the quick response.

    #369138

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Hector, what solution did u find? Is there something GD can’t do?

    Thanks,

    Stiofan

    #369141

    Hector Diaz
    Free User
    Post count: 4

    Honestly…Not sure….And by that I mean my business partner, who is in charge of the website, is going a different route. That’s my understanding thus far. Since I purchase the stuff I’m stuck answering all the questions…Lol..What a jerk he is.

    Hey, thanks again for the prompt and courteous response…Will this be a much longer / involved process?

    #369142

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Hector,

    Our refund policy here: https://wpgeodirectory.com/refund-policy/
    States
    “If you are still not satisfied with our products and services after giving us at least 1 chance to make GeoDirectory work for you (by interacting with us in the support forum):”

    You don’t seem to be giving us that chance, there is not much GD can’t do, please let us know what the problem is.

    Thanks,

    Stiofan

    #369208

    Hector Diaz
    Free User
    Post count: 4

    Fair enough…
    There are a few things we needed that would make it work perfectly.

    The first is that we can’t seem to get the near me button to work at all…But it would be nice if it picked up your location automatically and listed results near you by default. With the map showing these places zoomed in….Or, at least, the button working if that’s not possible.

    The next issue would be if the images could be turned off, if there are none in a listing, with no need for a default one. We are listing and rating auto shops so images aren’t important…Could probably do with just getting rid of that option all together…Such as a “turn images in all listings” off button.

    The final issue we were having was with multi review. Is there a way to average all the individual “multi reviews” to then be used to calculate the overall review. Without the overall review being needed at all and the individual multiple categories being necessary for a review to be posted?

    Also, and this one isn’t a huge deal but a different style for showing the rating such as percentage of 100 or a number 1-10….

    Thanks again…Hector Diaz

    #369281

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Hector,

    Thanks for the reply, let me try and answer each point in turn:

    1. Because of internet standards any locations services now need to have https connection, it just wont work without it, that might be the case here? If not we can still take a look, our autolocation and near me button should work exactly as u described, if not we can take a look so see why not.

    2. Removing all images, we have never had that request 🙂
    There are two options to do that,
    #1 a simple CSS snippet

    .geodir-post-img {display:none;}

    #2 You could move the listing templates to your child theme and remove the div completely.

    3. People seem to think this would be a good idea but in reality its really not, that why there is not really anyone who does it that way unless they are extremely specialized, say you have things like “price” and “location” they are very reliant on the individuals needs and a bad score for just one item can bring the whole rating down even if in reality the user would give it an over all better rating, all this does is bring down the over all ratings for everyone and it makes everyone looks worse than they are and it puts customers off. We looked in to doing it that way when we first developed multi ratings but did not for those reasons. Having said that, if you NEED to do it that way, if it were me, i would just write a bit of JS to do it in the background.

    4. You can set the number of stars, you could make it 10, making it 100 might be a bit tricky and require a bit of CSS to make the output look ok but in theory it all could be done with setting and some CSS.

    If you need me to clarify any points or have any more questions just ask, if you can give us wp-admin details to your site we can look at a couple of the points right away.

    Thanks,

    Stiofan

    #369505

    Hector Diaz
    Free User
    Post count: 4

    Well…We tried….
    Thanks for taking the time.
    Your refund policy, as you rightly pointed out, states I should be good to get my refund at this time…Right?

    **If you are still not satisfied with our products and services after giving us at least 1 chance to make GeoDirectory work for you (by interacting with us in the support forum):

    You should get your money back, it is as simple as that!

    Ask for a refund within 30 days from your initial purchase here. You will get it, no questions asked.

    So….Is this the point where I, “still not satisfied” after 1 interaction, get my money back,”simple as that”, “no questions asked”???? That would be cool!!

    Thanks again for all of your help.
    Hec Diaz

    #369807

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Hector,

    I though we were getting somewhere with you there but i guess not…

    I have refunded this now, please see: https://support.stripe.com/questions/how-long-do-refunds-take-to-reach-my-customer

    Good luck with your project and good luck in the future.

    Thanks,

    Stiofan

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