Registration Problems

This topic contains 1 reply, has 2 voices, and was last updated by  Kor 6 years, 8 months ago.

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  • February 20, 2018 at 5:16 pm #418453

    Pamela Sommer
    Expired Member
    Post count: 2

    Hello,

    I installed the GeoDirectory plugin. When new users are attempting to sign up, they get the following message: “Suspected bot”. How can this be fixed?

    In addition, the email recovery does not work. Can you please assist?

    Thank you!

    February 21, 2018 at 2:07 am #418500

    Kor
    Moderator
    Post count: 16516

    Hi Pamela,

    Thanks for reaching us. Could you please try disabling all non-gd plugins (especially security plugins first) and see if it fixes the issue you had there? As for the email issue, install an email log plugin and use that to check the email send out statuses.

    Thanks!

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