reviews not counting properly and format errors

This topic contains 11 replies, has 2 voices, and was last updated by  Guust 6 years, 1 month ago.

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  • February 23, 2019 at 10:39 am #470761

    Mike Stevens
    Full Member
    Post count: 17

    Hi

    I have two issues with reviews on my site:

    Reviews not being counted consistently in different places:
    I have a listing with two reviews – both with ratings and comments.
    On the category listings page, it displays ‘no reviews’: https://prnt.sc/mp0jae
    On the search results page, it shows correctly (2 reviews): http://prnt.sc/mp0jyl
    On the listing details page, it shows correctly: https://prnt.sc/mp0k6s
    How can I fix the review count on the listings category page?

    Review formatting:
    On the listings detail page, the formatting is wrong – the review comments spill over the right hand side of the tab: http://prnt.sc/mp0kqm
    Is there a way to change the margins for the text to stop this happening?

    Many thanks!

    February 23, 2019 at 10:51 am #470763

    Guust
    Moderator
    Post count: 29970

    Can you post your URL and WP admin details in a private reply so we can have a look?
    Also give the URL of those pages.

    Thanks

    February 23, 2019 at 10:57 am #470764

    Mike Stevens
    Full Member
    Post count: 17
    This reply has been marked as private.
    February 23, 2019 at 11:21 am #470767

    Guust
    Moderator
    Post count: 29970

    Has to be a caching issue. It is working correct at all other categories, the detail page and the search page.
    I deleted the category from the listing, and added the category back. That fixed it.

    Please review https://wpgeodirectory.com/docs/known-issues/#cacheplugins

    Thanks

    February 23, 2019 at 11:25 am #470768

    Mike Stevens
    Full Member
    Post count: 17
    This reply has been marked as private.
    February 23, 2019 at 11:43 am #470771

    Guust
    Moderator
    Post count: 29970

    The listing is featured. I did not do anything else than remove category and re-add the category.

    If you want featured listing to be shown first, then go to GD > Platforms > Sorting Options > and activate the Featured sorting option and make it the default sort, after you turn off the “title” as the default sort.

    I see the problem now. It only shows without reviews in the custom coded part of the category page.
    Those 2 first listings are not output there by GD, but by your custom coding.
    Please check with your custom coder why the reviews do not show up.

    Thanks

    February 23, 2019 at 11:46 am #470772

    Mike Stevens
    Full Member
    Post count: 17
    This reply has been marked as private.
    February 23, 2019 at 12:07 pm #470775

    Guust
    Moderator
    Post count: 29970

    I added some CSS to GD > Design > Scripts.
    Your theme is hijacking the GD CSS.

    Thanks

    February 23, 2019 at 12:11 pm #470776

    Mike Stevens
    Full Member
    Post count: 17
    This reply has been marked as private.
    February 23, 2019 at 12:18 pm #470778

    Guust
    Moderator
    Post count: 29970

    The content pasted into the description has a lot of coding in it, it seems to have been copied and pasted from somewhere complete with formatting which is the reason why it “breaks”.

    February 23, 2019 at 12:22 pm #470779

    Mike Stevens
    Full Member
    Post count: 17

    OK, thanks – I thought it had been stripped – really appreciate all the support on these issues today.

    February 23, 2019 at 12:27 pm #470780

    Guust
    Moderator
    Post count: 29970

    You’re welcome 🙂

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