Search box for location returns no results

This topic contains 9 replies, has 4 voices, and was last updated by  Guust 8 years, 4 months ago.

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  • April 10, 2017 at 10:34 am #372783

    Jamie Dabrowiecki
    Buyer
    Post count: 35

    I’m having trouble with a client’s website – their “Near” search box doesn’t return any results.

    Here is their directory – you can try searching for “Plymouth” as there are multiple results there, yet nothing shows. Same goes for “London”.

    Any reasons why this may be happening?

    April 10, 2017 at 11:17 am #372786

    Kor
    Moderator
    Post count: 16516

    Hi Cosmic,

    Please share WP temp admin access to your site so we can take a better look. You can post the details here using the private reply option below.

    Thanks!

    April 10, 2017 at 11:21 am #372787

    Jamie Dabrowiecki
    Buyer
    Post count: 35
    This reply has been marked as private.
    April 10, 2017 at 11:52 am #372790

    Guust
    Moderator
    Post count: 29970

    Your location manager needs updating: the GD core plugin is the latest, but the location manager is quite a few versions behind.
    Do that first and then we can check again. Thanks.

    Also review https://wpgeodirectory.com/docs/gd-search/#near for the difference between IN Plymouth and NEAR THE CENTRE of Plymouth.

    Thanks

    April 10, 2017 at 12:51 pm #372796

    Jamie Dabrowiecki
    Buyer
    Post count: 35

    Thanks – how do I update the location manager plugin? No updates are showing as available.

    April 10, 2017 at 12:58 pm #372798

    Guust
    Moderator
    Post count: 29970

    You will have to overwrite with FTP, or use this plugin: https://wpgeodirectory.com/docs/useful-plugins/#easy
    It does not show an update because the new version is using a different license system.

    April 10, 2017 at 2:49 pm #372818

    Jamie Dabrowiecki
    Buyer
    Post count: 35

    Did you make any changes? The directory has completely disappeared!

    EDIT: I have fixed this. The page appears to have been altered…

    April 10, 2017 at 4:37 pm #372849

    Paolo
    Site Admin
    Post count: 31211

    We assigned your ticket to a developer who will let you know asap why the search isn’t working as expected.

    What do you mean by “The page appears to have been altered…”?

    Let us know,

    Thanks

    April 11, 2017 at 8:08 am #372900

    Jamie Dabrowiecki
    Buyer
    Post count: 35

    Thanks. And after I gave your team access, the GD home page had been changed for some reason.

    April 11, 2017 at 9:07 am #372908

    Guust
    Moderator
    Post count: 29970

    You mean that the page selected at GD permalinks is a different page selected now?
    Or that the content of the page has been changed?

    Please review https://wpgeodirectory.com/docs/basic-installation/#home
    The page selected at GD > Permalinks > GD Home page should be “Location” if you want to use a non-GD page as your site’s homepage.

    Thanks

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