Send enquiry goes to trash folder :(

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Tagged: Send Enquiry, spam

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November 25, 2018 at 9:24 am #455828

Ricard Arderiu
Free User

Post count: 7

I’m testing the “Send Enquiry” option of this plugin, and first all of, I thought it doesn’t work.
It’s working, but the mails are going to the trash folder of GMAIL (so gmail consider “send enquiry” mails as a SPAM)
What can I do?
I attach an image

Thanks!

November 25, 2018 at 9:38 am #455830

Guust
Moderator

Post count: 29970

GD > Notifications

1. Change the subject line
2. Make sure you send from an email which uses the same domain as the website
3. Adjust any other text to make your emails unique

Thanks

November 27, 2018 at 3:26 pm #456084

Ricard Arderiu
Free User

Post count: 7

Hi, I tried to make my emails unique, I changed subject, from and body but mails are going to the trash folder yet 🙁 🙁

I attach file where you can see mails are really customized

Thanks!

November 27, 2018 at 3:58 pm #456090

Kor
Moderator

Post count: 16516

Hi Ricard,

Thanks for your reply. Could you share your Website login credentials here in private reply so that we could check your GD setup?

Thanks

November 27, 2018 at 9:34 pm #456124

Guust
Moderator

Post count: 29970

Are you still sending the emails from your gmail account instead of a @esportistes.cat email?
Change that at GD > General tab > Email address.

Thanks

November 30, 2018 at 2:24 pm #456503

Ricard Arderiu
Free User

Post count: 7

I changed the sender email to [email protected] but… look at the file I attach… It’s like if the real sender was hostgator??
Could it be a server/hosting problem???

Look at this image

November 30, 2018 at 4:11 pm #456518

Alex Rollin
Moderator

Post count: 27815

There is a doc where we present the immediate options available to upgrade email ‘deliverability’ as it is called. Email is a very serious business and in the end the best bet is to use a third party professional service that specializes in keeping your email out of spam folders but you can try the options here that lead up to that:

https://wpgeodirectory.com/docs-v2/integrations/email/#faq
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