Send enquiry goes to trash folder :(

This topic contains 6 replies, has 4 voices, and was last updated by  Alex Rollin 5 years, 5 months ago.

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  • November 25, 2018 at 9:24 am #455828

    Ricard Arderiu
    Free User
    Post count: 7

    I’m testing the “Send Enquiry” option of this plugin, and first all of, I thought it doesn’t work.
    It’s working, but the mails are going to the trash folder of GMAIL (so gmail consider “send enquiry” mails as a SPAM)
    What can I do?
    I attach an image

    Thanks!

    November 25, 2018 at 9:38 am #455830

    Guust
    Moderator
    Post count: 29970

    GD > Notifications

    1. Change the subject line
    2. Make sure you send from an email which uses the same domain as the website
    3. Adjust any other text to make your emails unique

    Thanks

    November 27, 2018 at 3:26 pm #456084

    Ricard Arderiu
    Free User
    Post count: 7

    Hi, I tried to make my emails unique, I changed subject, from and body but mails are going to the trash folder yet 🙁 🙁

    I attach file where you can see mails are really customized

    Thanks!

    November 27, 2018 at 3:58 pm #456090

    Kor
    Moderator
    Post count: 16516

    Hi Ricard,

    Thanks for your reply. Could you share your Website login credentials here in private reply so that we could check your GD setup?

    Thanks

    November 27, 2018 at 9:34 pm #456124

    Guust
    Moderator
    Post count: 29970

    Are you still sending the emails from your gmail account instead of a @esportistes.cat email?
    Change that at GD > General tab > Email address.

    Thanks

    November 30, 2018 at 2:24 pm #456503

    Ricard Arderiu
    Free User
    Post count: 7

    I changed the sender email to info@esportistes.cat but… look at the file I attach… It’s like if the real sender was hostgator??
    Could it be a server/hosting problem???

    Look at this image

    November 30, 2018 at 4:11 pm #456518

    Alex Rollin
    Moderator
    Post count: 27815

    There is a doc where we present the immediate options available to upgrade email ‘deliverability’ as it is called. Email is a very serious business and in the end the best bet is to use a third party professional service that specializes in keeping your email out of spam folders but you can try the options here that lead up to that:

    https://wpgeodirectory.com/docs-v2/integrations/email/#faq

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