I believe this can be considered a bug.
A user just submitted their first “Enquiry” to a business on our site and on my admin BCC copy I noticed the email was sent to the business’ email address but was addressed to me (“Dear Frank Ferris…”) instead of to the owner, since the business is not claimed and I added the listing information myself, so I am the “author”.
If possible, I think [#to_name#] for Enquiries should use the Author Name only if the listing is claimed, otherwise it should use the listing’s title. I could be wrong, but I assume most GD members are the author to many listings on their own directories so they’d face the same issue.
In the meantime, I’ve replaced “Dear [#to_name#],” with “Dear [#listing_link#],” so that it just always displays the Listing’s title instead of my name (or the names of other users on my directory who have added businesses which they don’t own).
Not urgent since I have a reasonable fix for now, but I think it’s worth checking.
Thanks!