Social Media Icons

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Author

Posts
January 31, 2017 at 2:54 pm #352587
Giri
Expired Member

Post count: 3155
Ron,

This is the error I’m getting.
```
Unable to make a connection. Please try again.
```
January 31, 2017 at 3:33 pm #352602

Giri
Expired Member

Post count: 3155

Hi Ron,

I have asked my colleague to test your FTP.

Its not working for him either. So please test and give us the correct FTP details.

Thanks

January 31, 2017 at 4:51 pm #352704

Ron Lenox
Full Member

Post count: 230

This reply has been marked as private.

January 31, 2017 at 5:14 pm #352718

Giri
Expired Member

Post count: 3155

I am able to connect using the IP you given.

I see that you are using GD Booster. Can you try by clearing the GD Booster cache as well as Godaddy cache?

Let me know

January 31, 2017 at 5:17 pm #352721

Paolo
Site Admin

Post count: 31211

@giri,

Godaddy cache cannot be disable.

That’s why we keep telling Ron to move to a another hosting provider or at least a normal VPS within GoDaddy

Just FYI

January 31, 2017 at 5:18 pm #352722

Giri
Expired Member

Post count: 3155

oh ok

January 31, 2017 at 5:33 pm #352727

Ron Lenox
Full Member

Post count: 230

GD Booster is not active. I was told that it was not compatible with Go-Daddy and I disabled it.

Are you asking me to enable GD Booster again?

As I said in my previous email. They disabled all pluggins – the social icons were still there. They changed themes – the social icons were still there.

Go-Daddy could not find the source of the social buttons that just appeared a few days ago. They appeared about the same time that WordPress was updated. Could these be part of their update?

January 31, 2017 at 5:35 pm #352728
Giri
Expired Member

Post count: 3155
Hi Ron,

This question uses the same addthis publisher id your site has.
```
"pubid":"ra-554ac5c71847b3c2"
```
http://stackoverflow.com/questions/41017144/unknown-scripts-are-prepending-before-html-body-close-tag

He also posted the solution.

http://stackoverflow.com/a/41247240/736037

That might be helpful to you.

As far as I know we don’t use any addthis code in our plugin or themes.
January 31, 2017 at 5:38 pm #352729

Giri
Expired Member

Post count: 3155

I was browsing your site folders via FTP. I have seen gd booster cache directories.

Thats why I asked you to clear the cache. But it seems like you have already disabled it. So the problem is not with GD Booster.

January 31, 2017 at 6:01 pm #352738

Giri
Expired Member

Post count: 3155

Hi we believe its something related to your server and not with our plugin or themes.

You can try this last solution.

Download the entire site folder and search for “addthis”. If you can’t find any file with that string then the problem is coming from your server software itself.

In this case you should either ask your hosting provider to fix your problem or move to a VPS like paolo advised.

Thanks

January 31, 2017 at 7:14 pm #352796

Ron Lenox
Full Member

Post count: 230

I read your articles. Have you searched for a “addthis” script on my homepage?

I know – for sure – that I did not add any script to my website. I know – for sure – that it appeared within the last 3-5 days. I never had the icons before.

Something or Someone added a script to the homepage that caused the social icons to appear.

I request that you look for this “addthis” script on my site and hopefully get rid of it.

Ron Lenox

January 31, 2017 at 7:21 pm #352800

Paolo
Site Admin

Post count: 31211

Hi Ron,

we searched everywhere and that script is not within your files.

It must be added via a server hack (like they mention here http://stackoverflow.com/a/41247240/736037). Only GoDaddy will be able to assist you there.

Thanks
Author

Posts