Supreme Directory Issues

This topic contains 44 replies, has 5 voices, and was last updated by  Scott Toepfer 7 years, 4 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: 

  • Author
    Posts
  • November 6, 2017 at 2:22 pm #404318

    Scott Toepfer
    Full Member
    Post count: 173

    Hello –

    Thank you for the custom fields answer.

    So I’m guessing I set up the payment incorrectly. I’ll recheck it when i get home from work today to make sure I’ve done all the steps in the correct order?

    Thank you

    November 6, 2017 at 8:08 pm #404368

    Alex Rollin
    Moderator
    Post count: 27815

    Hello!

    Check the pricing package settings, and the overall package settings for the expiry process, too.

    Let us know how it goes

    November 7, 2017 at 4:28 am #404414

    Scott Toepfer
    Full Member
    Post count: 173

    Hello –

    Thank you for the information! I have reviewed the page regarding prices and payments and do not see anywhere that would indicate why some of the contact information ( phone, email, social, etc.) is disappearing when going from a paid package to free, then back to paid again. Can you or someone please look into this? If it’s a bug I would hate to try and figure that out. I wouldn’t know where to start.

    Logans delivery is my example place so please feel free to experiment with that one, or any other actually. You can try it by adding a phone number one that doesn’t have one, then

    Thank you

    November 7, 2017 at 4:50 am #404416

    Scott Toepfer
    Full Member
    Post count: 173

    that was supposed to end with “then ..changing packages and updating to see what I’m experiencing.

    I made a test page which you can use too.

    Thank you very much.

    Scott

    November 7, 2017 at 9:03 am #404445

    Alex Rollin
    Moderator
    Post count: 27815

    Hello!

    We would be happy to take a look. Please create a private reply with the URL we should test and the Admin credentials.

    You should also try disabling non-GD plugins to see if one of those is causing the problem.

    Let us know

    November 7, 2017 at 3:33 pm #404487

    Scott Toepfer
    Full Member
    Post count: 173

    Hello –

    I have tried deactivating every plug in and it has not helped in finding the problem.

    The url is any “place” on the website. The admin login are in this thread, reply #403581

    Thank you Alex.

    November 7, 2017 at 4:46 pm #404503

    Paolo
    Site Admin
    Post count: 31211

    Please provide a link rather than the topic ID, we cannot search topics by ID.

    Thanks

    November 7, 2017 at 4:50 pm #404504

    Scott Toepfer
    Full Member
    Post count: 173

    https://www.vistahemp.com/places/eugene/test-place/

    November 8, 2017 at 12:52 am #404536

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    November 8, 2017 at 3:55 am #404550

    Scott Toepfer
    Full Member
    Post count: 173

    Perfect. It makes sense now. Thank you very much again Alex and Paolo! I’ll search through the forums a bit more next time first.

    November 10, 2017 at 4:03 am #404802

    Scott Toepfer
    Full Member
    Post count: 173

    Ok so I’m changing a few places to see what expires and how it shows up and it doesn’t really make sense yet, I apologize.

    1. The Hidden Bush: https://www.vistahemp.com/places/port-angeles-east/the-hidden-bush/ shows up with all address and social media and phone number, but this is the free package that should be just the business hours. Most of the listings in the free package shows this.

    2. I set both places of “Logans” https://www.vistahemp.com/places/carpinteria/logans-delivery/ and “Awesome test” https://www.vistahemp.com/places/santa-barbara/awesome-test-place/ to Unlimited for one day on 11/7/2017. I set logans to expire on 2017-11-08 with being alive for 0 days. I set Awesome to expire on 2017-11-08 with 1 day alive. Both are still on Unlimited with no change as of today and showing as two days over due in “Places” only.

    3. I read the thread above from Stiofan and ran the expire check in GD tools. It showed nothing.

    Thank you for helping to explain this.

    November 10, 2017 at 11:28 am #404849

    Alex Rollin
    Moderator
    Post count: 27815

    Hello!

    The Logan’s listing will never expire because it is set for ‘0’ Alive days which means ‘infinite’.

    Try setting it for ‘1’ and letting the system expire and downgrade it.

    November 10, 2017 at 3:01 pm #404882

    Scott Toepfer
    Full Member
    Post count: 173

    Alex –

    The second part of number 2 in my previous thread states that I set your testing page “Awesome Test Page” to one day. It hasn’t expired yet and its been 2 days. It’s still in the same status and has not downgraded or expired yet.

    I changed hosts about 2 months ago and transferred the site over after reinstalling GD. Could there be some parts that didn’t transfer over? Should I reinstall the site and start over?

    I’m pretty confused.

    November 11, 2017 at 12:44 am #404909

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    November 11, 2017 at 2:57 am #404911

    Scott Toepfer
    Full Member
    Post count: 173

    Yes perfect thank you.

  • Author
    Posts
Viewing 15 posts - 16 through 30 (of 45 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount