Unable to download v2 add ons

This topic contains 3 replies, has 3 voices, and was last updated by Vanessa Law 5 years, 3 months ago.

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August 16, 2019 at 4:27 am #503318

Vanessa Law
Full Member

Post count: 61

Hi there,

I am unable to download the v2 add ons from my account. My subscription was recently renewed (May 28th) for the next year, but when I try to download any item it just takes me back to my account, it doesn’t expose a download link.

August 16, 2019 at 4:32 am #503319

Alex Rollin
Moderator

Post count: 27815

Hello!

Sorry for the trouble. I have flagged your topic and someone will look into the access issue as soon as possible.

August 16, 2019 at 3:54 pm #503370

Paolo
Site Admin

Post count: 31206

Hi Vanessa,

there was a refunded transaction that was creating a conflict with your status. It should work now, please let me know if it doesn’t.

Thanks

August 16, 2019 at 4:19 pm #503374

Vanessa Law
Full Member

Post count: 61

thanks, working now!
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