Update not possible – unauthorized

This topic contains 4 replies, has 2 voices, and was last updated by Paolo 7 years, 6 months ago.

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Tagged: update

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May 1, 2017 at 8:50 pm #376437

Jorge Dändliker
Buyer

Post count: 150

Hi
I just wanted to update all GeoDirectory plugins that I use but unfortunately, it is not possible as I seem to be unauthorized. I guess the problem could be that I have changed my Website but I have no clue where I can adjust this setting. Is it somewhere within the profile?
Thanks once more for your really appreciated support!
Best regards
Jorge

May 1, 2017 at 8:52 pm #376438

Jorge Dändliker
Buyer

Post count: 150

This reply has been marked as private.

May 1, 2017 at 8:56 pm #376439

Paolo
Site Admin

Post count: 31206

Hi,

currently all your licenses are only active for the old website: jorgedae.myhostpoint.ch/

You need to go to Auto Updates / Licensing and deactivate and reactivate the licenses to activate them for the new domain too.

Thanks

May 1, 2017 at 9:31 pm #376448

Jorge Dändliker
Buyer

Post count: 150

Hi Paolo
Thank you for your advice! I will do the described steps.
In the meantime I have detected a fatal error but I will open a new ticket for that.
Best regards
Jorge

May 1, 2017 at 9:32 pm #376449

Paolo
Site Admin

Post count: 31206

The fatal error is most likely due to add-ons not updated running on latest core plugin…

Let us know though.

Thanks
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