Update not possible – unauthorized

This topic contains 4 replies, has 2 voices, and was last updated by  Paolo 7 years ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: 

  • Author
    Posts
  • May 1, 2017 at 8:50 pm #376437

    Jorge Dändliker
    Buyer
    Post count: 150

    Hi
    I just wanted to update all GeoDirectory plugins that I use but unfortunately, it is not possible as I seem to be unauthorized. I guess the problem could be that I have changed my Website but I have no clue where I can adjust this setting. Is it somewhere within the profile?
    Thanks once more for your really appreciated support!
    Best regards
    Jorge

    May 1, 2017 at 8:52 pm #376438

    Jorge Dändliker
    Buyer
    Post count: 150
    This reply has been marked as private.
    May 1, 2017 at 8:56 pm #376439

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    currently all your licenses are only active for the old website: jorgedae.myhostpoint.ch/

    You need to go to Auto Updates / Licensing and deactivate and reactivate the licenses to activate them for the new domain too.

    Thanks

    May 1, 2017 at 9:31 pm #376448

    Jorge Dändliker
    Buyer
    Post count: 150

    Hi Paolo
    Thank you for your advice! I will do the described steps.
    In the meantime I have detected a fatal error but I will open a new ticket for that.
    Best regards
    Jorge

    May 1, 2017 at 9:32 pm #376449

    Paolo
    Site Admin
    Post count: 31206

    The fatal error is most likely due to add-ons not updated running on latest core plugin…

    Let us know though.

    Thanks

  • Author
    Posts
Viewing 5 posts - 1 through 5 (of 5 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket