update of GD to 2.0.0.74 breaks site

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Tagged: ninja forms whitescreen

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December 29, 2019 at 5:20 pm #523316

Scott Harris
Lifetime Member

Post count: 74

I updated GD to 2.0.0.74 from 2.0.0.67 and now I can’t access my site. I just get a blank screen with no errors. Any ideas to troubleshoot? I did the update in a sandbox environment, so I could roll it back if that would help.

December 29, 2019 at 6:24 pm #523322

Alex Rollin
Moderator

Post count: 27815

Hello,

If you see a white screen then try enabling wp debug and viewing the logs.

You can do that via FTP without WP Admin.

https://wpgeodirectory.com/docs-v2/faq/troubleshooting/#enable-debugging

January 2, 2020 at 8:55 pm #523753

Scott Harris
Lifetime Member

Post count: 74

I went through the troubleshooting deactivating plugins. The culprit is Ninja Forms. I can update GD to 2.0.0.67 without breaking the site, so long as Ninja Forms is disabled.

Is this a known issue? I believe that we need Ninja Forms for the claim listing functionality to work, correct?

January 3, 2020 at 7:55 am #523801

Kor
Moderator

Post count: 16516

Hi Scott Harris,

Thanks for your reply. Yes, that’s correct. Ninja Forms should be compatible with GD. There must be a misconfiguration and could you please share your Website WP admin access here in private reply so that we could troubleshoot this further for you?

January 21, 2020 at 12:57 am #526630

Scott Harris
Lifetime Member

Post count: 74

This reply has been marked as private.

January 22, 2020 at 10:08 am #526826

Naveen Giri
Moderator

Post count: 1559

Hi Scott,

Please share FTP details in private reply. I was checking by activating ninja form plugin.
seems some fatal error arise.

January 27, 2020 at 9:31 pm #527586

Scott Harris
Lifetime Member

Post count: 74

This reply has been marked as private.

January 28, 2020 at 10:29 am #527687

Naveen Giri
Moderator

Post count: 1559

Hi Scott,

We have fixed this issue and it will appear in next release of GD plugin.
https://github.com/AyeCode/geodirectory/commit/de2d718999348935d6c683c627000a21f57d90d3

meanwhile I have added patch on your site by FTP.
Please have a look.

Thanks

February 22, 2020 at 7:53 pm #531733

Scott Harris
Lifetime Member

Post count: 74

Hi Naveen,

Thank you for making the fix. It was working well until yesterday when I updated my plugins. I did some troubleshooting and Ninja Forms is once again causing problems. My apologies if I should not have updated Ninja Forms.

So long as I disable Ninja Forms, everything works fine. But with Ninja Forms enabled, I have the following problems:

1. GD map not working on archive pages or detail pages. The map loads, but says no records found.
2. Lost ability to log out of wordpress either through users wp or regular method.
3. Divi editor doesn’t load.

Was the patch that you previously ftp’d for me added to GD 2.0.0.79?

Thanks

February 24, 2020 at 1:56 am #531871

Naveen Giri
Moderator

Post count: 1559

Hi Scott,

This issue has been fixed in GD 2.0.0.79. Please provide site details, if you still face it with latest version.

The previous given details are not seems working anymore.

Thanks

February 24, 2020 at 7:11 pm #531991

Scott Harris
Lifetime Member

Post count: 74

This reply has been marked as private.

February 25, 2020 at 11:12 am #532130

Naveen Giri
Moderator

Post count: 1559

Hi Scott,

It’s a Ninja form issue. which has not been fixed yet by Ninja form.
We have already reported it to their support.

meanwhile please apply this hot fix in Ninja form at ninja-forms/includes/MergeTags/Other.php line 54

https://wordpress.org/support/topic/breaks-any-rest-api-request-using-array-items/#post-12439542

Thanks
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