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This topic contains 12 replies, has 2 voices, and was last updated by  nlss1516 8 years, 7 months ago.

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  • March 29, 2016 at 1:43 pm #153398

    nlss1516
    Buyer
    Post count: 46

    Hi, I am having trouble updating any Geodirectory plugins other than the core GeoDirectory. The licenses I have in my dashboard are different than the ones showing in my WPGeodirectory support account. Thanks.

    March 29, 2016 at 1:47 pm #153402

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hello,

    Did your licence recently expire and you bought again instead of renewing?

    Stiofan

    March 29, 2016 at 2:01 pm #153406

    nlss1516
    Buyer
    Post count: 46

    No, but I did have an instance of my membership not showing active and it was fixed on your side. Perhaps that is the cause? If so, what’s the process?

    March 29, 2016 at 2:04 pm #153412

    nlss1516
    Buyer
    Post count: 46

    Showed inactive.

    March 29, 2016 at 2:14 pm #153424

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Have you tried deactivating and then adding ur new licences and reactivating?

    Stiofan

    March 29, 2016 at 2:17 pm #153429

    nlss1516
    Buyer
    Post count: 46

    I tried in the geodirectory autoupdates/licensing section and it said to contact support. I should now try in the WP dashboard for plugins?

    March 29, 2016 at 2:22 pm #153430

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Please provide wp-admin details in a private reply and i’ll have a look.

    Thanks,

    Stiofan

    March 29, 2016 at 3:43 pm #153494

    nlss1516
    Buyer
    Post count: 46
    This reply has been marked as private.
    March 29, 2016 at 3:56 pm #153532

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Thanks, i have removed the old licences, you can try to add you new ones now.

    Thanks,

    Stiofan

    March 29, 2016 at 4:05 pm #153568

    nlss1516
    Buyer
    Post count: 46

    I was able to update everything except List Manager.

    March 29, 2016 at 4:09 pm #153573

    nlss1516
    Buyer
    Post count: 46

    To clarify, I was able to add the new license for all except List Manager.

    March 29, 2016 at 4:28 pm #153583

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    i tried adding list manager for you and it seemed to work ok.

    Thanks,

    Stiofan

    March 29, 2016 at 11:26 pm #153812

    nlss1516
    Buyer
    Post count: 46

    Third time’s the charm I guess. Thank You

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