Updating plugins when purchased new licence

This topic contains 15 replies, has 3 voices, and was last updated by  Paolo 8 years, 2 months ago.

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  • October 11, 2016 at 1:31 pm #281309

    Celia Fraser
    Expired Member
    Post count: 19

    I have just renewed my membership for 6 months (was on 4 months before and let that expire). I now try to update the plugins within my wordpress dashboard but it’s not letting me.

    I read about deactivating the plugins first but when I reactivate them there’s no prompt to ask me to add the new licence key and then I seem to be on the same (old) plugin version.

    Can you please help get me all up to date?

    Thank you

    October 11, 2016 at 2:20 pm #281338

    Celia Fraser
    Expired Member
    Post count: 19
    This reply has been marked as private.
    October 11, 2016 at 4:13 pm #281430

    Celia Fraser
    Expired Member
    Post count: 19

    Not sure if I’ve done the right thing here by making my previous post private.

    Could someone please get back to me on my original question.

    Thanks

    October 11, 2016 at 4:32 pm #281437

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Celia,

    The different lengths of membership have different licence keys, all you should ahve ot do is deactivate the old licences and add then new ones.

    Let me know if you have any problems.

    Thanks,

    Stiofan

    October 11, 2016 at 4:44 pm #281450

    Celia Fraser
    Expired Member
    Post count: 19

    Thanks for getting back but I have tried that (deactivating) but it just says to contact support. See attached image.

    I presume if I deactivate, I won’t lose any settings I’ve already created using these plugins will I? If so, is it possible to keep my existing licence keys and you extend their use at your end to cover my new 6 months subscription?

    October 11, 2016 at 5:08 pm #281508

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    I have blanked the licences now, you should be able to add the new ones now.

    Thanks,

    Stiofan

    October 11, 2016 at 6:03 pm #281560

    Celia Fraser
    Expired Member
    Post count: 19

    Thank you. That’s great!

    October 11, 2016 at 6:57 pm #281640

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    You are welcome! 🙂

    October 13, 2016 at 10:57 am #282934

    Celia Fraser
    Expired Member
    Post count: 19

    I am however, finding updating the Geodirectory plugin is still not working.

    See image for error message.

    Any ideas?

    October 13, 2016 at 4:42 pm #283195

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    that’s a server problem, related to file permissions. You should make your wp-content folder writable (permission 755) recursively.

    You can ask to your hosting support to do that for you. (normally it’s done by default)

    Thanks

    October 13, 2016 at 7:32 pm #283366

    Celia Fraser
    Expired Member
    Post count: 19
    This reply has been marked as private.
    October 13, 2016 at 10:30 pm #283457

    Celia Fraser
    Expired Member
    Post count: 19

    Would be great if someone could get back on this please.
    Thanks.

    October 13, 2016 at 10:31 pm #283458

    Celia Fraser
    Expired Member
    Post count: 19

    Would be great if someone could get back on this please as it’s not resolved.
    Thanks.

    October 13, 2016 at 11:17 pm #283492

    Paolo
    Site Admin
    Post count: 31206

    hi,

    I’m not sure cPanel makes all folder within wp-content have the same permission recursively.

    Please provide FTP credentials and we will have a look. Please ask read our support policy:

    Support Forum – hours of operations

    Our support hours are Monday to Friday, 09:00 to 18:00 (UK Time). We guarantee an answer within 24 hours to all Support Topic Monday to Friday and within 48 hours during weekends. This doesn’t mean all solutions will be provided within 24 or 48 hrs. For more advanced or technical queries it may as well take longer.

    October 14, 2016 at 1:35 pm #283878

    Celia Fraser
    Expired Member
    Post count: 19
    This reply has been marked as private.
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