Uploads Drag-Drop not working

This topic contains 9 replies, has 3 voices, and was last updated by  Kiran 7 years, 1 month ago.

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  • #405887

    MC1171611
    Full Member
    Post count: 180

    Hi guys,

    After I updated to 4.9, it seems as if the drag-and-drop feature on the GD listings isn’t functioning now. Instead it wants to open the image in the window, leaving the listing edit page.

    Is anyone else having this issue?

    #405897

    Alex Rollin
    Moderator
    Post count: 27815

    Hello!

    Send over your info and we will check it out on your site.

    Did you update GD?

    #405898

    MC1171611
    Full Member
    Post count: 180
    This reply has been marked as private.
    #405899

    MC1171611
    Full Member
    Post count: 180

    Yes, GD is up to date.

    #405904

    Alex Rollin
    Moderator
    Post count: 27815

    Hello!

    Interesting. It still seems to work as a drag and drop, but something is interfering with how the functionality is styled.

    A couple things you could try: Identify and disable the plugin causing the console socket errors. Pinghub? (error: WebSocket connection to ‘wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data’ failed: Error during WebSocket handshake: Unexpected response code: 403)

    Non-GD: Try deactivating other non-GD plugins.

    GD Booster: The page appears to be utilizing GD Booster. Disable it and see if the problem persists.

    Let us know what you find out

    #405925

    MC1171611
    Full Member
    Post count: 180

    Pinghub is apparently Jetpack; disabled. => didn’t fix it
    GD Booster disabled. => didn’t fix it
    Disabled all 20 non-GD plugins => didn’t fix it

    Even disabling the GD Booster plugin altogether doesn’t help.

    Next step?

    #405933

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    We can check into this further on Monday. Please keep the credentials active until then and we will take a look to see if we can find the styling conflict.

    #406082

    Kiran
    Moderator
    Post count: 7069

    Hi There,

    The problem has been fixed and patch updated on your site.
    Please check after clearing your browser cache.

    Let us know.

    Thanks,
    Kiran

    #406100

    MC1171611
    Full Member
    Post count: 180

    Thank you, it’s working now. You guys are great.

    #406101

    Kiran
    Moderator
    Post count: 7069

    Thanks for letting us know 🙂

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