Urgent – Updates failed – removed access to website

This topic contains 15 replies, has 4 voices, and was last updated by  Andrea Davidson 6 years ago.

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  • March 6, 2019 at 10:09 am #472886

    Andrea Davidson
    Expired Member
    Post count: 128

    Hi
    Just clicked to update the below plugins. they have failed.
    this message was created.
    Fatal error: Uncaught Error: Call to a member function get_queried_object_id() on null in /homepages/21/d749142609/htdocs/clickandbuilds/thegfsi/wp-includes/query.php:60 Stack trace: #0 /homepages/21/d749142609/htdocs/clickandbuilds/thegfsi/wp-content/plugins/geodirectory/includes/class-geodir-compatibility.php(254): get_queried_object_id() #1 /homepages/21/d749142609/htdocs/clickandbuilds/thegfsi/wp-includes/class-wp-hook.php(286): GeoDir_Compatibility::dynamically_add_post_meta(NULL, 12140, ‘_wp_attached_fi…’, true) #2 /homepages/21/d749142609/htdocs/clickandbuilds/thegfsi/wp-includes/plugin.php(203): WP_Hook->apply_filters(NULL, Array) #3 /homepages/21/d749142609/htdocs/clickandbuilds/thegfsi/wp-includes/meta.php(489): apply_filters(‘get_post_metada…’, NULL, 12140, ‘_wp_attached_fi…’, true) #4 /homepages/21/d749142609/htdocs/clickandbuilds/thegfsi/wp-includes/post.php(1906): get_metadata(‘post’, 12140, ‘_wp_attached_fi…’, true) #5 /homepages/21/d749142609/htdocs/clickandbuilds/thegfsi/wp-content/plugins/media-l in /homepages/21/d749142609/htdocs/clickandbuilds/thegfsi/wp-includes/query.php on line 60

    I now cant access my website. What has happened????

    March 6, 2019 at 10:22 am #472889

    Andrea Davidson
    Expired Member
    Post count: 128

    My website is not accessible by anyone. not visitors. no one

    March 6, 2019 at 10:22 am #472890

    Andrea Davidson
    Expired Member
    Post count: 128

    My website is not accessible by anyone. not visitors. no one

    March 6, 2019 at 10:44 am #472898

    Kor
    Moderator
    Post count: 16516

    Hi Andrea Davidson,

    Thanks for your post. Kindly share both WP and FTP access in private reply and we’ll troubleshoot this further for you.

    WP Admin
    Login URL :
    Login Username :
    Login Password :

    FTP Access
    FTP Host :
    FTP Username :
    FTP Password :

    March 6, 2019 at 10:58 am #472900

    Andrea Davidson
    Expired Member
    Post count: 128
    This reply has been marked as private.
    March 6, 2019 at 11:18 am #472905

    Andrea Davidson
    Expired Member
    Post count: 128

    Wordpress are escalating this to their developers.

    March 6, 2019 at 12:00 pm #472910

    Andrea Davidson
    Expired Member
    Post count: 128

    Hi
    where are you with this, my site has been down for 2 hours now.
    Please provide update.

    March 6, 2019 at 1:14 pm #472933

    Kor
    Moderator
    Post count: 16516

    Hi Andrea,

    Thanks for your reply. Checking on this now.

    March 6, 2019 at 1:16 pm #472934

    Kor
    Moderator
    Post count: 16516

    Hi Andrea,

    The FTP credentials seem invalid. Could you please double check? Or could you login to your FTP and deactivate the Ninja Forms plugin by renaming the plugin folder?

    Thanks!

    March 6, 2019 at 1:35 pm #472940

    Andrea Davidson
    Expired Member
    Post count: 128
    This reply has been marked as private.
    March 6, 2019 at 4:52 pm #473016

    Alex Rollin
    Moderator
    Post count: 27815

    Please check the credentials first and repost.
    I tried several combinations but was unable to login via FTP.

    March 7, 2019 at 12:51 pm #473334

    Andrea Davidson
    Expired Member
    Post count: 128

    I have my website up and running again and am still on with WP to sort access to dashboard. Domain Host has confirmed that the error that occured is due to your plugins. There are a number of upgrades available. I always upgrade as soon as they come through thinking this was good practice. I wont be upgrading for some time. If i leave it a while errors associated that cause me down time in excess of a day will hopefully be eradicated.
    I feel it important to share with you that i would rather wait longer for upgrades and benefits that eventually come with them if the result is that greater due diligence is carried out before imposing on your customers and their businesses. Please share this feedback with management.

    March 7, 2019 at 3:51 pm #473371

    Kor
    Moderator
    Post count: 16516

    Hi Andrea,

    Thanks for your reply and I’m sorry to hear about the trouble. Will definitely share this with the team. Anyway, the issue that you experienced earlier has been fixed in the latest update.

    Thanks!

    March 7, 2019 at 4:02 pm #473380

    Andrea Davidson
    Expired Member
    Post count: 128

    so is it safe to update?

    March 7, 2019 at 9:35 pm #473457

    Paolo
    Site Admin
    Post count: 31211

    Hi Andrea,

    when dealing with open source software, themes and plugins from 3rd party developers, it’s really impossible to say if it is 100% safe to update.

    That’s why it is good practice to setup a staging site identical to the live website.

    If you need to add new features adding new plugins, perform updates and so on, you 1st test in the staging website and only if everything goes smoothly you do the same on the live website.

    This is the only way to be 100% safe.

    Thank you!

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