V2 Activation prevents accessing wp admin

This topic contains 21 replies, has 4 voices, and was last updated by  Kiran 6 years, 2 months ago.

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  • #444222

    Benjamin
    Full Member
    Post count: 67

    Hello,

    We were going to test out the V2 beta since the old geodirectory was giving us some issues, and we had to uninstall it in an attempt to fix them anyway. But upon activating the new plugin, we can no longer access the back end of our site. /wp-admin automatically redirects to the home page of the site. We had to go in through FTP to delete the plugin and regain access.
    All previous geodirectory plugins have been deleted, along with their data. It doesn’t seem to be a plugin conflict either, we deactivated all other plugins before installing and it still happened.
    How do we install the new plugin and retain access to our wp admin section?

    #444223

    Paolo
    Site Admin
    Post count: 31206

    This shouldn’t happen and we can’t recreate it.

    Please provide a link + wp admin and FTP credentials in a private reply and we will follow up.

    Thanks

    #446889

    Benjamin
    Full Member
    Post count: 67
    This reply has been marked as private.
    #446937

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    Did this site previously have V1 installed?
    Was it uninstalled completely?

    For testing purposes we recommend you setup a staging or test site, is that what this is?

    #446994

    Benjamin
    Full Member
    Post count: 67

    This site did have V1 previously installed, yes, when I uninstalled it I chose for it to delete all data for itself and it’s additional plugins.

    This is a site that’s in development to replace our current site, so it’s not a test site specifically for the plugin, no. We have backups available though if we need them.

    #446995

    Alex Rollin
    Moderator
    Post count: 27815

    So, in case it becomes necessary, is it ok to flip on/off the themes and plugins to identify a conflict?

    https://wpgeodirectory.com/docs/troubleshooting-guide/#conflict

    #446998

    Benjamin
    Full Member
    Post count: 67

    I have actually tried deactivating everything and changing the theme to the “Twenty Seventeen” theme by wordpress, and the plugin’s activation still broke the backend, so it doesn’t seem to be a conflict there. But yes, you can do that sort of thing when trying to figure it out.
    Also, I have made sure that I’ve downloaded the most recent version of V2 (September 12th update).

    Since you don’t have FTP access, I’ll check here often incase you need me to delete the plugin from the backend.

    Thanks for the help!

    #447011

    Paolo
    Site Admin
    Post count: 31206

    We need FTP access to be able to check the debug log, or we won’t be able to debug anything.

    Thanks

    #447013

    Benjamin
    Full Member
    Post count: 67

    I cannot grant that to you unless you make an account on our host’s website and become a collaborator on the project. I believe I would have to send a link to an email to do this, so if you are willing to make an account, let me know what email to send it to.
    I can access the FTP, if you tell me where it’s located I can attach it to my reply.

    #447015

    Paolo
    Site Admin
    Post count: 31206
    This reply has been marked as private.
    #450090

    Benjamin
    Full Member
    Post count: 67
    This reply has been marked as private.
    #450112

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    #450246

    Kiran
    Moderator
    Post count: 7069

    Hi Benjamin,

    Admin credentials no longer working now, please provide correct credentials.

    Kiran

    #450332

    Benjamin
    Full Member
    Post count: 67
    This reply has been marked as private.
    #450342

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
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