Subscription

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: billing, subscription

Author

Posts
August 13, 2014 at 1:57 pm #11881

Anonymous

Hi,

We paid the subscription yesturday for 12 months support and had nothing from you, our account says Free Member.

We have sent several emails to you but not joy. We really need access to the addons ASAP.

Please if you could help.

Thanks

August 13, 2014 at 2:01 pm #11884

Simone
Expired Member

Post count: 3515

Hello, someone from the team will reply you asap.

August 13, 2014 at 2:04 pm #11885

Anonymous

This reply has been marked as private.

August 13, 2014 at 2:24 pm #11890

Paolo
Site Admin

Post count: 31206

Hi Malcom,

unfortunately that is something we saw happening in the past with Paypal disputes. For some reason the system drops the subscription thinking the dispute is still open.

I’ve added the subscription manually again. If you have this problem again, we will have to create a new user and link the subscription to it.

Let us know,

August 13, 2014 at 2:50 pm #11894

Anonymous

This reply has been marked as private.

August 13, 2014 at 2:53 pm #11895

Simone
Expired Member

Post count: 3515

If you mean the slideshow gallery inside the listing detail, It is automatically created once more than one image is uploaded. If you want to limit this feature to a specified package, you can set the image upload limit using the Prices and Payments add-on

August 13, 2014 at 3:08 pm #11897

Anonymous

This reply has been marked as private.

August 13, 2014 at 3:17 pm #11898

Simone
Expired Member

Post count: 3515

What you mean with “how do we set these locations”?
Once you have added the cities in MultiLocations-Add/Edit Locations you can add places in these cities. Then you can add the Location Switcher in your menu, to do that you have first to set a menu in WordPress (Appareance-Menu) and then you can link the GD menu going in Design-
Show geodirectory navigation in selected menu locations.
After that you can add the Location Switcher in MultiLocations-Show location switcher in menu.

Are you having the 404 when clicking to a place? Check if your url will say /location/southafrica and not /locationsouthafrica, if this is not happening you should probably check your wordpress permalinks (Settings-Permalinks) and add a / after %postname%

PS- please search within the forum, your questions are probably been answered before 🙂

August 13, 2014 at 9:37 pm #11974

Guust
Moderator

Post count: 29970

You cannot change a default location after adding listings.

DO NOT CHANGE ANY LOCATIONS in the MultiLocation Manager:
All listings in that location will be deleted if you do that, see note on the edit page: “Post will be deleted if both city and map marker position has been changed.”

Just MERGE bad location with the correct ones.
Create a correct one before merging if you do not have a correct one.

Providing links helps us pinpoint your problems a lot easier.

Please only use private messages if there is private data in the post. Others can learn from this topic as well if it matches their problem, but only if they can see all messages.

See also: http://docs.wpgeodirectory.com/category/getting-started/

August 14, 2014 at 9:45 am #12005

Anonymous

Logged in this morning, and yet again we dont have our subscription. We are now a Free User. Come on please we have paid can you get this sorted please.

August 14, 2014 at 9:50 am #12006

Guust
Moderator

Post count: 29970

Hi there, please see Paolo’s comment earlier: “If you have this problem again, we will have to create a new user and link the subscription to it.”

He will look into it as soon he can.

August 14, 2014 at 10:02 am #12007

Anonymous

Ok thanks. I have a ton of questions and I cant find the answers for them in the forums. Where should I ask these questions as I was advised not to keep creating forum posts?

M

August 14, 2014 at 10:22 am #12009

Guust
Moderator

Post count: 29970

Fire away here, just keep it organised and clear, and number your questions.
I’ll do my best to get you started.
I assume you looked at http://docs.wpgeodirectory.com by now.
Sorry not everything is there yet, but we’re working on it.

August 14, 2014 at 10:42 am #12011

Anonymous

1) Everything was working fine and we could view an example listing but when I changed the default category it deleted it, I then readded it and not I am getting 404 page not found for all listings. Our permalinks are set to %postname. Also on the listings page there is none found?

2) We are using custom template and I have managed to adapt the listing page listing-detail.php into our theme/geodirectory. We have outputted all the required fields except a) Map and b) Gallery. We are not sure what code to use to output them?

3) We have our own search bar and need to incorporate the multi locations into it, we have Country and Region set and also a Place Category field. Not sure how to access the search code?

4) We have split the listings in category types: Restaurants, Bars, Hotels etc. And We have 3 pricing structures Premium/Standard/Basic. I have added these to the prices addon and set them to gd_places but when we go to add a listing its just only shows the Package “Free: number of publish days are unlimited (0.00 USD)”. We need to beable to set to the 3 above.

5) Is it possible to set an alternative homepage or can we change the template to fit our homepage theme?

Sorry about all the questions but we need to get this sorted I have trawled the forum and the documentation but cant find the answers.

Cheers

~Mal.

August 14, 2014 at 12:08 pm #12021

Anonymous

I am getting really frustrated with this now, nothing works and we dont even have access to our subscription, please please help us. We are under a deadline and I thought the purpose of paying for support was to get support.
Author

Posts