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This topic contains 3 replies, has 2 voices, and was last updated by  Paolo 8 years, 5 months ago.

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  • June 14, 2016 at 3:27 pm #208406

    Alicia
    Full Member
    Post count: 29

    Hi,

    I have several payment subscriptions set up on my test site and I’m not seeing the option to cancel a subscription in the back end (Invoices Tab). Would this be because I had these subscriptions set up before the plugin update?

    June 14, 2016 at 3:30 pm #208408

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    no that’s because subscription are cancelled via paypal. Only if Stripe was used, there would be a button to cancel the subscription (because stripe doesn’t allow to do it via their backend).

    Let us know if that helped.

    Thanks

    June 14, 2016 at 3:52 pm #208414

    Alicia
    Full Member
    Post count: 29

    I am using the Stripe plugin and the subscriptions are set up and active in my Stripe Test mode.

    Actually, I can cancel a subscription in Stripe – I just cancelled one of the test subscriptions and it allows you to choose either immediate cancellation or cancellation at the end of the current billing period.

    June 14, 2016 at 5:39 pm #208539

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    I’m sorry I did read correctly. You as an admin can only do that via paypal.com or stripe.com, not via the back end.

    Thanks

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