Problem with license keys when renewing

This topic contains 9 replies, has 4 voices, and was last updated by  Stiofan O’Connor 7 years, 11 months ago.

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  • November 25, 2016 at 3:16 am #310568

    marieb
    Expired Member
    Post count: 20

    Hi guys,

    I have just renewed my GD membership, but forgot to type in my previous license keys when renewing / checking out. Consequently, I have been allocated new license keys for all my add-ons. This is a problem because I can no longer update the existing installed add-ons to latest versions, and keep getting an error message. Is there any way I can change my license key numbers on the Auto Updates / Licensing page in Dashboard? It won’t let me Deactivate them and set up the new ones there…

    Thanks for your help,

    Marie B

    November 25, 2016 at 5:51 am #310573

    Guust
    Moderator
    Post count: 29970

    I have alerted Stiofan to have a look for you.
    This usually fixes it, but probably not in your case: https://wpgeodirectory.com/docs/faqs/why-do-my-automatic-updates-fail/

    Thanks

    November 25, 2016 at 9:21 am #310683

    marieb
    Expired Member
    Post count: 20

    Many thanks Guust. I look forward to hearing from Stiofan 🙂

    November 25, 2016 at 10:44 am #310732

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hello,

    If you have very old versions then there was a bug deactivating the licences, if you provide wp-admin i will blank the licence keys for you.

    Thanks,

    Stiofan

    November 25, 2016 at 10:58 am #310737

    marieb
    Expired Member
    Post count: 20
    This reply has been marked as private.
    November 25, 2016 at 4:57 pm #310972

    Paolo
    Site Admin
    Post count: 31206

    and the link is?

    November 25, 2016 at 7:01 pm #311023

    marieb
    Expired Member
    Post count: 20

    Sorry, I could have sworn I’d included that in my original post. Link is http://www.musicindevon.org/wp-admin

    Thanks.

    November 26, 2016 at 10:51 am #311558

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    I have patched your site, you can now deactivate your licences.

    Thanks,

    Stiofan

    November 26, 2016 at 11:19 am #311597

    marieb
    Expired Member
    Post count: 20

    Thanks for all your help Stiofan. All sorted now 🙂

    Cheers,

    Marie

    November 26, 2016 at 11:22 am #311599

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Great 🙂

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