map not loading

This topic contains 24 replies, has 5 voices, and was last updated by  Guust 7 years, 10 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: , ,

  • Author
    Posts
  • December 8, 2016 at 8:15 pm #321622

    Matt Grayson
    Free User
    Post count: 6

    Hello everyone,
    I’ve been wanting to use a geolocation program for some time to allow users to create steampunk events on my steampunk magazine.
    Everything seems to be working ok except the map won’t load on the page. It’s greyed out with the timer rotating or at best i get a shaded map and the timer rotating. It doens’t matter how long I leave them for, it never loads or times out.

    I’ve followed the installation video and changed settings according to what they say it should be.
    I noticed someone mention WP Super Cache, I wonder if that’s a problem? I’ll deactivate it and try that while waiting for a reply with any other suggestions. I use the Titan theme by StepFox.
    Nothing ever goes smooth for me, so I kind of expected this, but if anyone has a suggestion or idea, I’ll be more than grateful.
    Many thanks in advance and I’ll shower you with compliments after as well.

    Matt

    December 8, 2016 at 10:33 pm #321678

    Guust
    Moderator
    Post count: 29970

    You are having some JS errors, see image.
    Have a look at the required settings for WP Super Cache: https://wpgeodirectory.com/docs/useful-plugins/#super-cache

    If you are still stuck after that, please post URL and WP admin details in a private reply and we will check your settings.
    Thanks

    December 8, 2016 at 11:37 pm #321695

    Matt Grayson
    Free User
    Post count: 6
    This reply has been marked as private.
    December 9, 2016 at 4:02 am #321786

    Guust
    Moderator
    Post count: 29970

    Hi Matt, can you check those login details, the password is not correct. Thanks

    December 9, 2016 at 4:40 pm #322098

    Matt Grayson
    Free User
    Post count: 6
    This reply has been marked as private.
    December 9, 2016 at 9:36 pm #322330

    Paolo
    Site Admin
    Post count: 31206

    Hi Matt,

    the error is caused by script from the theme. The developers are looking into it and we’ll get back to us with a solution asap.

    Thank you,

    December 10, 2016 at 2:50 pm #322472

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Thanks for the info, please check now.

    Thanks,

    Stiofan

    December 10, 2016 at 3:43 pm #322502

    Matt Grayson
    Free User
    Post count: 6

    Thank you ever so much, the map is working great now.
    I’ve set a default pin to my home town. I’m now trying to set a new event in a different town. I’ve put in the address but it says it can’t complete the action due to this error: ZERO_RESULTS. It does this for multiple postcodes. If I try to drag the marker by hand it says I have to choose somewhere in Sheffield only.
    I’ve changed the default location to London and I get the same thing. I’ve tried to remove the default marker and it won’t let me.

    Any thoughts?

    Matt

    December 10, 2016 at 4:05 pm #322504

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Matt,

    The free version only works with one town/city. To use GD with multiple locations you would need the locations manager: https://wpgeodirectory.com/downloads/location-manager/
    or membership (which includes all out addons).

    You also had a extra space in your google maps api key, i fixed that.

    Thanks,

    Stiofan

    December 10, 2016 at 4:28 pm #322510

    Matt Grayson
    Free User
    Post count: 6

    Ah so I have to upgrade? Ok, brilliant, I’ll get on it. I think it’s worth it for this level of support.

    Wonderful, thank you so much 🙂

    Matt

    December 10, 2016 at 4:56 pm #322512

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    You can start of with say London and if GD works for you then you can upgrade to membership.
    Also we have a 30 day money back guarentee so even if you buy membership and are not satisfied we will refund you in full 🙂

    Thanks,

    Stiofan

    December 11, 2016 at 3:49 pm #323273

    Matthew Grayson
    Buyer
    Post count: 18

    Hiya,
    I’ve upgraded to the multi location add on and it’s all working perfectly…

    BUT…

    The Home Page of the website now isn’t working and it has the old site icon in the tab from before I went self hosted. In Firefox the page is completely white. In IE Edge, I get a HTTP 500 error. I’ve tried to find the problem but it seems to have started since I installed the Multi Location add on.
    It may be just a horrible coincidence, but thought I’d check with you guys since I had a look…

    Thanks in advance
    Matt

    December 11, 2016 at 4:18 pm #323295

    Matthew Grayson
    Buyer
    Post count: 18

    Just as a follow on to the last post:
    I’m the same person as who started this thread, but I’m logged in under the account which I bough the add on with 😉

    I’ve deactivated the add on and the front page now loads, so it is that which is causing the error. I’ll leave it deactivated so people can still access the site until a correction can be determined.

    Best regards
    Matt

    December 12, 2016 at 10:18 am #323554

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Matt,

    Please provide FTP info and i will take a look.

    Thanks,

    Stiofan

    December 13, 2016 at 12:32 pm #324190

    Matthew Grayson
    Buyer
    Post count: 18

    Hi,
    thanks for your help, I installed it as a plug in. Is that where I’ve gone wrong maybe?

    Matt

  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 25 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount