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Reset password not sending email

This topic contains 5 replies, has 2 voices, and was last updated by  Paolo 7 years, 10 months ago.

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  • January 23, 2017 at 10:11 pm #348156

    Jen Thomson
    Buyer
    Post count: 145

    Hi there,

    Users have reported that the reset password emails are not being sent.

    I have checked and this is the case.

    Can some one please help us?

    Thanks,
    Jen

    January 23, 2017 at 10:15 pm #348158

    Jen Thomson
    Buyer
    Post count: 145
    This reply has been marked as private.
    January 24, 2017 at 5:23 pm #348678

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    I just tried to register on your website and right after to request a new password and I got emails for both actions. See image attached.

    Make sure they are not going into your spam folders.

    Let us know,

    Thanks

    January 24, 2017 at 11:36 pm #348746

    Jen Thomson
    Buyer
    Post count: 145

    Thanks for your reply Paolo.

    How weird. I’ve just tried it with a gmail email and it went to spam, as did the ones from last night, but hotmail hasn’t received any and i definitely have an account with that.

    January 27, 2017 at 12:01 am #350079

    Jen Thomson
    Buyer
    Post count: 145

    Hi Paolo,

    Any ideas why the emails wouldn’t be going to hotmail? Customers are also having problems.

    January 27, 2017 at 12:16 am #350080

    Paolo
    Site Admin
    Post count: 31206

    It could be a SMTP problem. Only Hotmail could really answer this question.

    Hotmail has very strict filters. You could try to install a SMTP plugin and use hotmail SMTP

    SMTP Hotmail server: smtp.live.com

    SMTP Hotmail User: Your email address

    SMTP Hotmail Pass: Your password

    SMTP Hotmail Port: 587 or 25

    Use TLS or SSL

    Thanks

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