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Forum Error Access For Add-Ons

This topic contains 5 replies, has 3 voices, and was last updated by  Stiofan O’Connor 7 years, 10 months ago.

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  • Author
    Posts
  • January 24, 2017 at 3:30 pm #348643

    Charla
    Buyer
    Post count: 10

    I renewed my membership on last week and for the add-on forums I’m receiving the following message: “You must purchases a membership to access that forum. Buy here”.

    I cleared cache, tried rebooting and also tried a different browser but still get the same message.

    Thanks.

    January 24, 2017 at 8:56 pm #348716

    Paolo
    Site Admin
    Post count: 31206

    Hi Charla,

    I’m sorry about that, because I don’t see anything wrong in our back end, I asked to Stiofan to check what’s wrong.

    He may have to change your password to do some tests, I hope that’s not a problem.

    He’ll let us know asap.

    Thanks

    January 24, 2017 at 9:35 pm #348734

    Charla
    Buyer
    Post count: 10

    That’s fine. And thank you.

    January 25, 2017 at 3:11 pm #349284

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Please check now, there was a bug with EDD where it did not mark your new licence as active and left it set as expired, i have fixed this now.

    Thanks,

    Stiofan

    January 25, 2017 at 3:44 pm #349304

    Charla
    Buyer
    Post count: 10

    Thanks, it seems that I’m able to access the add-on forums now.

    Thanks again.

    January 25, 2017 at 4:08 pm #349312

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Great! 🙂

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We have moved to a support ticketing system and our forums are now closed.

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