GD Update Crashed My Site

This topic contains 8 replies, has 3 voices, and was last updated by  Paolo 8 years ago.

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  • February 16, 2017 at 4:58 pm #362057

    Jeffrey Williams
    Buyer
    Post count: 72

    Hello,

    Your latest update crashed my site. In the process of deactivating GD and all associated GD plugins.

    See snapshot for error.

    Please take a look at the issue asap.

    Thanks.

    Site: http://5firemen.com

    February 16, 2017 at 5:23 pm #362063

    Kor
    Moderator
    Post count: 16516

    Hi Jeffrey,

    Please share WP Temp admin access and FTP access immediately so that we could check this out.

    Thanks!

    February 16, 2017 at 5:52 pm #362071

    Jeffrey Williams
    Buyer
    Post count: 72
    This reply has been marked as private.
    February 16, 2017 at 5:54 pm #362072

    Jeffrey Williams
    Buyer
    Post count: 72
    This reply has been marked as private.
    February 16, 2017 at 10:50 pm #362128

    Paolo
    Site Admin
    Post count: 31211

    The only thing that may have caused that is that GeoDirectory was disabled (because was updating) while the list manager was already running.

    1st you should update the core plugin, next all add-ons. You should never disable a plugin before updating it in case you are doing that.

    Now I renamed all the folder, activated the core plugin 1st and AFTER all add-ons together and your website works as it should.

    Thanks

    February 16, 2017 at 10:56 pm #362129

    Jeffrey Williams
    Buyer
    Post count: 72

    Thanks for taking a look.

    The only I did was click to update all plugins that needed updating in the WP Admin Plugins interface.

    When you do that, WordPress just starts uploading everything in no particular order, that I’m aware of. Maybe that’s what happened?

    Thanks again for the help.

    February 16, 2017 at 11:00 pm #362132

    Paolo
    Site Admin
    Post count: 31211

    Yes, 1st you must update the core plugin, than all the add-ons.

    https://wpgeodirectory.com/docs/faqs/what-is-the-best-way-to-update-the-gd-plugins/

    Thanks

    February 16, 2017 at 11:11 pm #362135

    Jeffrey Williams
    Buyer
    Post count: 72

    Okay, good to know. Thanks for the help and have a great day.

    February 16, 2017 at 11:43 pm #362140

    Paolo
    Site Admin
    Post count: 31211

    You are welcome 🙂

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