New members cannot register

This topic contains 3 replies, has 2 voices, and was last updated by Stiofan O’Connor 7 years ago.

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Tagged: captcha, Register

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November 8, 2017 at 6:13 pm #404616

Neshla Avey
Expired Member

Post count: 13

Hi,

we are having an issue where people cannot register at all.

They select My Account -> Register
enter their required username and password
tick I’m not a robot and are successfully verified
they click Register Now
receive error message ‘ERROR: You have entered an incorrect CAPTCHA value.’

However, the tick I’m not a robot is verifying.

Confused.

November 8, 2017 at 7:03 pm #404628

Stiofan O’Connor
Site Admin

Post count: 22956

Hi Neshla,

Are you using the correct recaptcha version keys? Going by your other topic i assume there is a problem, you might want to try to set it all up again, there are two versions of keys and they are not compatible if the wrong ones are used.

Stiofan

November 11, 2017 at 7:24 pm #404944

Neshla Avey
Expired Member

Post count: 13

Thank you, this can be closed.

Additional text was appended to one of the keys. Not sure how but all fixed now.

November 13, 2017 at 12:48 pm #405078

Stiofan O’Connor
Site Admin

Post count: 22956

Thanks for letting us know!
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