Uploads Drag-Drop not working

This topic contains 9 replies, has 3 voices, and was last updated by  Kiran 6 years, 11 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: , , ,

  • Author
    Posts
  • November 18, 2017 at 2:30 pm #405887

    MC1171611
    Full Member
    Post count: 180

    Hi guys,

    After I updated to 4.9, it seems as if the drag-and-drop feature on the GD listings isn’t functioning now. Instead it wants to open the image in the window, leaving the listing edit page.

    Is anyone else having this issue?

    November 18, 2017 at 2:57 pm #405897

    Alex Rollin
    Moderator
    Post count: 27815

    Hello!

    Send over your info and we will check it out on your site.

    Did you update GD?

    November 18, 2017 at 3:06 pm #405898

    MC1171611
    Full Member
    Post count: 180
    This reply has been marked as private.
    November 18, 2017 at 3:07 pm #405899

    MC1171611
    Full Member
    Post count: 180

    Yes, GD is up to date.

    November 18, 2017 at 3:23 pm #405904

    Alex Rollin
    Moderator
    Post count: 27815

    Hello!

    Interesting. It still seems to work as a drag and drop, but something is interfering with how the functionality is styled.

    A couple things you could try: Identify and disable the plugin causing the console socket errors. Pinghub? (error: WebSocket connection to ‘wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data’ failed: Error during WebSocket handshake: Unexpected response code: 403)

    Non-GD: Try deactivating other non-GD plugins.

    GD Booster: The page appears to be utilizing GD Booster. Disable it and see if the problem persists.

    Let us know what you find out

    November 18, 2017 at 4:28 pm #405925

    MC1171611
    Full Member
    Post count: 180

    Pinghub is apparently Jetpack; disabled. => didn’t fix it
    GD Booster disabled. => didn’t fix it
    Disabled all 20 non-GD plugins => didn’t fix it

    Even disabling the GD Booster plugin altogether doesn’t help.

    Next step?

    November 18, 2017 at 5:15 pm #405933

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    We can check into this further on Monday. Please keep the credentials active until then and we will take a look to see if we can find the styling conflict.

    November 20, 2017 at 12:24 pm #406082

    Kiran
    Moderator
    Post count: 7069

    Hi There,

    The problem has been fixed and patch updated on your site.
    Please check after clearing your browser cache.

    Let us know.

    Thanks,
    Kiran

    November 20, 2017 at 1:37 pm #406100

    MC1171611
    Full Member
    Post count: 180

    Thank you, it’s working now. You guys are great.

    November 20, 2017 at 1:41 pm #406101

    Kiran
    Moderator
    Post count: 7069

    Thanks for letting us know 🙂

  • Author
    Posts
Viewing 10 posts - 1 through 10 (of 10 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount