None of our licence keys are being accepted

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December 12, 2017 at 11:47 pm #409295

marmoset
Full Member

Post count: 43

Hi there
When we enter a licence key into a GD plugin, we get a message that just says ‘Error’. All our licence keys are correct and valid, and WP Easy Updaets is installed.
This is stange message to receive. WHat is the problem?
Can you let us know why none of the licence keys not being accepted?
When you need logins let me know and wil private message you
thanks
myfootscray.com

December 13, 2017 at 1:41 am #409298

joecam
Buyer

Post count: 63

Hi,

Same problem here, with same message….
I am on localhost, so cannot offer access.

December 13, 2017 at 12:44 pm #409351

Guust
Moderator

Post count: 29970

Please post your WP admin details in a private reply. There is nothing we can see with a Coming Soon page active. Thanks

December 13, 2017 at 11:20 pm #409453

marmoset
Full Member

Post count: 43

This reply has been marked as private.

December 14, 2017 at 10:56 am #409520

Stiofan O’Connor
Site Admin

Post count: 22956

Please also provide FTP details and i will debug this.

Thanks,

Stiofan

December 14, 2017 at 11:17 pm #409613

marmoset
Full Member

Post count: 43

This reply has been marked as private.

December 15, 2017 at 11:45 am #409662
Stiofan O’Connor
Site Admin

Post count: 22956
Hello,

I have debugged this and it looks like there is something with your server or network refusing the CURL connection to our server:
```
* Trying 173.208.153.114...
* TCP_NODELAY set
* connect to 173.208.153.114 port 443 failed: Connection refused
* Failed to connect to wpgeodirectory.com port 443: Connection refused
* Closing connection 0
```
We have no blocks from our end, we have seen this only 1-2 times but it did affect a few customers, but they were all with the same host ( 1&1 ) in either France or Germany.

Please ask your host why your server can’t CURL to our server.
Let us know how you get on.

Thanks,

Stiofan
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