None of our licence keys are being accepted

This topic contains 6 replies, has 4 voices, and was last updated by  Stiofan O’Connor 6 years, 5 months ago.

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  • December 12, 2017 at 11:47 pm #409295

    marmoset
    Expired Member
    Post count: 43

    Hi there
    When we enter a licence key into a GD plugin, we get a message that just says ‘Error’. All our licence keys are correct and valid, and WP Easy Updaets is installed.
    This is stange message to receive. WHat is the problem?
    Can you let us know why none of the licence keys not being accepted?
    When you need logins let me know and wil private message you
    thanks
    myfootscray.com

    December 13, 2017 at 1:41 am #409298

    joecam
    Buyer
    Post count: 63

    Hi,

    Same problem here, with same message….
    I am on localhost, so cannot offer access.

    December 13, 2017 at 12:44 pm #409351

    Guust
    Moderator
    Post count: 29970

    Please post your WP admin details in a private reply. There is nothing we can see with a Coming Soon page active. Thanks

    December 13, 2017 at 11:20 pm #409453

    marmoset
    Expired Member
    Post count: 43
    This reply has been marked as private.
    December 14, 2017 at 10:56 am #409520

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Please also provide FTP details and i will debug this.

    Thanks,

    Stiofan

    December 14, 2017 at 11:17 pm #409613

    marmoset
    Expired Member
    Post count: 43
    This reply has been marked as private.
    December 15, 2017 at 11:45 am #409662

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hello,

    I have debugged this and it looks like there is something with your server or network refusing the CURL connection to our server:

    

    
* Trying 173.208.153.114...
* TCP_NODELAY set
* connect to 173.208.153.114 port 443 failed: Connection refused
* Failed to connect to wpgeodirectory.com port 443: Connection refused
* Closing connection 0
    

    We have no blocks from our end, we have seen this only 1-2 times but it did affect a few customers, but they were all with the same host ( 1&1 ) in either France or Germany.
    

    Please ask your host why your server can’t CURL to our server.
    
Let us know how you get on.
    

    Thanks,
    

    Stiofan
    

		
	
    


    

			
		
	
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