Front End Places Editing not working

This topic contains 1 reply, has 2 voices, and was last updated by  Alex Rollin 7 years, 4 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • May 9, 2018 at 6:50 pm #429785

    Tony Scott
    Expired Member

    Hi Support,

    I hope you can help us as we are having an issue with the front end editing of any listing from our site running your product.

    We are running:

    Wordpress version 4.9.5
    Geo Directory: 1.6.25

    When logging in from the front end and selecting Edit Post on a Places listing the screen just refreshes instead of showing the edit form usually viewed.

    I have tried the obvious fixes as follows:

    Deactivated all 3rd partly plugins and cleared both server-side cache and local cache, tried all browsers, switch php versions from 7 to 5.6

    None of the above had any effect – at some point, this was working so i can only assume it was an update of some sort causing the issue but i dont know how to fix.

    i have also tried all listings and editing with both the autor owner and admin accounts but no difference.

    Any help would be most welcome as we love the product but this functionality is vital to us.

    The site can be found at https://ingersollchamber.com

    Regards

    Tony

    May 9, 2018 at 9:09 pm #429801

    Alex Rollin
    Moderator
    Post count: 27815

    We would be happy to take a look at your settings to see if we can find the problem.

    Please be sure to have completed all the steps for configuration, and do check to see that your plugins are all up to date.

    Also, please check to make sure all listings have at least one category assigned.

    To allow us to examine the site, please create a private reply and include all the information listed below so we can make a complete diagnosis.

    Add listing URL where we can see the issue:

    WordPress Credentials
    WP Admin Login URL:
    WP Admin Username:
    WP Admin Password:

    FTP Credentials
    FTP Host:
    FTP Port:
    FTP User:
    FTP Password:

    Here is our troubleshooting guide for your review, too. Please take a look: https://wpgeodirectory.com/docs/troubleshooting-guide/

  • Author
    Posts
Viewing 2 posts - 1 through 2 (of 2 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount