Mobile View not working

This topic contains 15 replies, has 5 voices, and was last updated by  Alex Rollin 7 years, 5 months ago.

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  • May 22, 2018 at 12:11 pm #431613

    Ralph Morton
    Expired Member
    Post count: 13

    Hi support,

    My directory is staying in grid view and isn’t being responsive. I can see from this post that the listing should automatically go into a single listing but as mentioned my site crunches up the four column grid into a single phone width.

    http://directory.bmotoring.wpengine.com/

    Can anyone help?

    Thanks

    Tom

    May 22, 2018 at 12:58 pm #431626

    Guust
    Moderator
    Post count: 29970

    You have added a width to the widget it seems:
    Remove “23” from Appearance > Widgets > GD Home Content section > Popular Post View widget > Listing width:

    See also https://wpgeodirectory.com/docs/widgets/#popular-post

    Thanks

    May 22, 2018 at 1:07 pm #431627

    Ralph Morton
    Expired Member
    Post count: 13

    Thanks Guust,

    I added that width as on desktop view it doesn’t go into four columns and four posts – the fourth one goes onto the next line. See screengrab. I didn’t realise this effected the mobile view. Is it possible to get the four listings on desktop on the one line?

    Cheers

    Tom

    May 22, 2018 at 3:05 pm #431639

    Kor
    Moderator
    Post count: 16516

    Hi Ralph,

    Thanks for your post. I’ve just tested your Website on my mobile and it works fine. Check out the attached image.

    Thanks!

    May 22, 2018 at 10:45 pm #431702

    Guust
    Moderator
    Post count: 29970

    Kor, the issue is not in mobile view now, but desktop. I think you just need to tweak the padding between the listings, but I don’t have access to a computer for the moment to check the CSS.
    Thanks

    May 23, 2018 at 2:20 am #431709

    Kor
    Moderator
    Post count: 16516

    Hey guys,

    Sorry for overlooking this. I’ve just inspected your Website and I’m able to see four columns fit nicely on your homepage. Could you tell me the screensize you’re using?

    Thanks!

    May 23, 2018 at 8:58 am #431755

    Guust
    Moderator
    Post count: 29970

    Same here, all seems to be correct?

    May 25, 2018 at 11:31 am #432118

    Ralph Morton
    Expired Member
    Post count: 13

    Hi guys,

    Thanks for coming back to me. I’m still having a real issue with the 4th column on desktop. I’m on a big screen but collapsing it and even with different browsers the 4th entry breaks onto the next line. Is there anything I can try? What could be causing this for me?

    Hope you can help!!

    Cheers

    Tom

    May 25, 2018 at 12:25 pm #432125

    Alex Rollin
    Moderator
    Post count: 27815

    Looks good here on chrome.

    Please tell us about the OS and browser so we can check it.

    Don’t forget to clear your browser cache.

    May 25, 2018 at 3:29 pm #432158

    Ralph Morton
    Expired Member
    Post count: 13

    Hi Alex,

    I’m on Chrome but have tested on Firefox and Safari and it is the same on all. I am on a Mac, do you think this would make a difference? All browser cache is clear and I have purged the cache through our host but it is still the same. See my four browsers attached…

    Thanks

    Tom

    May 25, 2018 at 4:03 pm #432170

    Alex Rollin
    Moderator
    Post count: 27815

    I’m on Win10 and tested with Chrome, Firefox and Edge and it looks right from here.

    May 25, 2018 at 11:57 pm #432221

    Guust
    Moderator
    Post count: 29970

    If it looks right for all of us but not for you, that suggests your WPengine caching is the culprit.
    See https://wpgeodirectory.com/docs/server-requirements/#wp

    Try de-activiating ALL caching, or view the site as a visitor in an incognito window.

    If need be, post your WP admin details but we will most likely not have access to your WP engine settings.

    May 29, 2018 at 11:32 am #432575

    Ralph Morton
    Expired Member
    Post count: 13

    Hi Guust,

    When I view the site in incognito mode I still have the same problem. I spoke to WP Engine and they said they can’t uncache the whole site, but if the developers of the plugin were able to specify a specific cookie or path to uncache then it may be possible.

    Does that make sense to you?

    Happy to send a WP login if you need that!

    Hope you guys can help!!!

    Cheers

    Tom

    May 29, 2018 at 12:01 pm #432579

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Ralph,

    I have tried on mac and linux on multiple browsers and i can’t replicate.
    Does this only happen when u are logged in? If so please provide wp-admin.

    Stiofan

    June 1, 2018 at 3:01 pm #433140

    Ralph Morton
    Expired Member
    Post count: 13
    This reply has been marked as private.
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