Invalid License?
This topic contains 23 replies, has 4 voices, and was last updated by Mark Liddell 7 years, 5 months ago.
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July 27, 2018 at 1:35 am #439888
Hello,
We recently made updates to our site and need to reactivate our plugins. However, when attempted to simply activate our already purchased plugins, we are getting an error message that says our license is invalid? Please advise as to how to quickly resolve this issue?
Thanks in advance!
Jay
July 27, 2018 at 1:46 am #439889Hi Jay,
Thanks for your post. I will forward this to @paolo for further assistance. In the meantime, kindly share your WP admin access in private reply just in case we needed it.
Thanks!
July 27, 2018 at 5:06 am #439901Hello,
please also see the section about plugin updates here:
https://wpgeodirectory.com/docs/installing-addons/#updatesYou can try deactivating and reactivating the licenses.
July 27, 2018 at 9:36 am #439941This reply has been marked as private.July 27, 2018 at 10:21 am #439963Hello,
you must have a singe site license. Here are the instructions, depending on whether the old site is still active or not:
Update Single Site Licenses when Changing Site URL
If you have a single site license, then whenever your site domain changes you will need to update the license for each plugin. For example, you might have been working on a development site at one URL, and now you have moved the site to a new URL. Follow these steps to deactivate the license at the old URL and activate the license at the new URL.1. Visit the old site at the old URL.
2. Visit the old site plugin page.
3. Find the addon license and click “Deactivate”.
4. Visit the new site at the new URL and go to the plugins page.
5. Find the addon license and paste your license code, then press Activate.Update Single Site License for a decommissioned site
It may be that you started working on a site, then changed the URL or deleted or otherwise decommissioned the site. In this case, follow these steps:1. Visit https://wpgeodirectory.com/your-account/purchase-history/
2. Select “View Licences” for the product.
3. Select “Manage Sites”
4. Select the sites where you want to deactivate the license.More information can be found here: https://wpgeodirectory.com/docs/installing-addons/#updates
July 27, 2018 at 2:05 pm #439990Thanks Alex!
That Worked.July 27, 2018 at 2:12 pm #439991This reply has been marked as private.July 27, 2018 at 2:34 pm #439993You can try signing in here first: https://console.cloud.google.com/
July 27, 2018 at 3:01 pm #439994This reply has been marked as private.July 27, 2018 at 3:13 pm #439997Hi Mark,
Google changed some rules which breaks this, i’ll release an update in the next hour to fix it.
Thanks,
Stiofan
July 27, 2018 at 3:26 pm #440000Make sense. Thanks for the followup! Great support!
July 27, 2018 at 3:33 pm #440001You are welcome, its released now 🙂
Stiofan
July 27, 2018 at 5:45 pm #440024This reply has been marked as private.July 27, 2018 at 5:52 pm #440027If the auth code is wrong then that can show, i have removed the authcode, try setting it up again.
Thanks,
Stiofan
July 29, 2018 at 11:20 am #440210This reply has been marked as private. -
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