New listing not claimed

Hi majaxlt,

Thanks for your post. Could you please check and see if the payment went through? If you want to check this out for you, kindly share your WP admin access here in private reply.

Thanks!

Hello,

Please see the instructions for the Claim addon here:
https://wpgeodirectory.com/docs-v2/addons/claim/

Specifically, there is a field to add “Is Claimed” that needs to be added to the listing Custom Fields.

Please send a link to an example listing and we will check it out

I see what you mean there. Even though the listing has been claimed and is marked as claimed, the GD > Post Claim widget/button is still visible.

let me flag your topic for the developers to advise about next steps for triage. We haven’t seen this before and will need to do some debugging.

If you have FTP to share, please send that back. The developers will take a look asap.

​Hello majaxlt,

I have done some debugging by creating test listing. I can’t find any issue.
If user creates & pay for a listing from front end then it should have ticked “Claim Listing” field if user want to set listing as a claimed.
If user leave unticked “Claim Listing” field then event after successful payment listing is allowed for claim.

I have done:
– Create listing from front end(claim listing ticked) > Saved > Checkout with Pay By Bank Transfer.
– From backedn WooCommerce > Orders > Order > Marked as Completed
– Now i see my listing is published & claimed.

Claim listing also depends on settings GeoDirectory > Settings > Claim Listings > Settings > Auto approve on payment received?

Let us know.

Thanks,
Kiran​