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lost all data

This topic contains 6 replies, has 3 voices, and was last updated by  alias 5 years, 6 months ago.

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  • May 23, 2019 at 8:18 pm #488464

    alias
    Lifetime Member
    Post count: 79

    just update and follow the video but my site crash and all data is lost. do know what to do

    May 23, 2019 at 9:32 pm #488474

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    did you make a back up as suggested before the conversion?

    Data should still be there, probably just did not convert. If you provide a link and admin + FTP + cpanel credentials we will have a look and help you fix it.

    Thanks

    May 23, 2019 at 10:29 pm #488484

    alias
    Lifetime Member
    Post count: 79
    This reply has been marked as private.
    May 23, 2019 at 10:39 pm #488486

    Paolo
    Site Admin
    Post count: 31206

    It should be, if you provide the credentials requested we’ll fix this for you, don’t worry.

    May 24, 2019 at 12:36 am #488515

    alias
    Lifetime Member
    Post count: 79

    already solve the problem by downgrade back to v1 and wp5.1

    tq paolo

    May 24, 2019 at 10:16 am #488596

    Kor
    Moderator
    Post count: 16516

    Hi alias,

    Thanks for your reply. Would you want to perform another update to GDv2? Maybe you can clone the site to a staging URL and we’ll work it out from there? Once it’s done, you can make it live directly.

    May 24, 2019 at 6:10 pm #488704

    alias
    Lifetime Member
    Post count: 79

    Thanks kor.already solve the problem and now running with v2 and wp5.2.

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